Customer Service Representative- Copper Country

Company: Range Bank
Location: Houghton
Posted on: May 16, 2022

Job Description:

Job DescriptionCustomer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank's policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.Schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday with rotating 4 hour shifts on Saturday in the region. Position will require some travel for training purposes.Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issuesMinimum Requirements
  • High School Diploma
  • One year customer service or cash-handling experience
  • Proficient computer skills
  • Ability to identify and resolve/escalate issues
  • Exceptional customer service and communication skills
  • Strong attention to detailPreferred Qualifications
    • Prior financial services industry experience
    • Some college education or a degree in a related fieldFull Time Benefits include:
      • Paid time off (2 weeks to start)
      • Volunteer time off (1 day annually)
      • Paid holidays (9.5 days annually)
      • Health insurance through Blue Cross Blue Shield of Michigan
      • Vision
      • Dental
      • 401(k) retirement plan with 6% match (after 1 year)
      • Short term disability insurance (paid 100% by the company)
      • Long term disability insurance (paid 100% by the company)
      • Life insurance (paid 100% by the company)
      • Employee Assistance Program
      • Employee Stock Purchase PlanThis job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Powered by JazzHRlzr2uOkXi4

Keywords: Range Bank, Duluth , Customer Service Representative- Copper Country, Sales , Houghton, Minnesota