Customer Service Representative- Copper Country
Company: Range Bank
Location: Houghton
Posted on: May 16, 2022
Job Description:
Job DescriptionCustomer Service Representatives (CSRs) are
responsible for handling customer financial transactions and must
maintain a thorough knowledge of the bank's policies, and deposit
products and procedures. They are the frontline of the bank and
play a fundamental role in achieving customer satisfaction.Schedule
to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday with
rotating 4 hour shifts on Saturday in the region. Position will
require some travel for training purposes.Primary
Responsibilities
- Provides excellent customer service in a friendly and
professional manner
- Performs routine office and customer service duties; greets
customers, accepts deposits, disburses funds, and other
transactions as requested. Ensures all transactions are processed
accurately and efficiently, managing risk in every
transaction.
- Performs all transactions in compliance with regulatory and
bank policies and procedures and adheres to bank security policies
and confidentiality of bank records and customer information.
- Performs account maintenance on existing deposit accounts, as
well as opening new accounts upon customer request
- Maintains product knowledge in order to cross-sell bank
products by answering inquiries, informing customers of new
services and product promotions, determining customer needs, and
referring customers to other departments as necessary
- Perform other projects and initiatives, as required,
contributing to the continued improvement of overall company
performance
- Has the authority and discretion to resolve complex customer
issuesMinimum Requirements
- High School Diploma
- One year customer service or cash-handling experience
- Proficient computer skills
- Ability to identify and resolve/escalate issues
- Exceptional customer service and communication skills
- Strong attention to detailPreferred Qualifications
- Prior financial services industry experience
- Some college education or a degree in a related fieldFull Time
Benefits include:
- Paid time off (2 weeks to start)
- Volunteer time off (1 day annually)
- Paid holidays (9.5 days annually)
- Health insurance through Blue Cross Blue Shield of
Michigan
- Vision
- Dental
- 401(k) retirement plan with 6% match (after 1 year)
- Short term disability insurance (paid 100% by the company)
- Long term disability insurance (paid 100% by the company)
- Life insurance (paid 100% by the company)
- Employee Assistance Program
- Employee Stock Purchase PlanThis job description reflects
management's assignment of essential functions; and nothing in this
herein restricts management's right to assign or reassign duties
and responsibilities to this job at any time. Powered by
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Keywords: Range Bank, Duluth , Customer Service Representative- Copper Country, Sales , Houghton, Minnesota
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