DuluthRecruiter Since 2001
the smart solution for Duluth jobs

Customer Service Representative- Copper Country

Company: Range Bank
Location: Houghton
Posted on: May 16, 2022

Job Description:

Job DescriptionCustomer Service Representatives (CSRs) are responsible for handling customer financial transactions and must maintain a thorough knowledge of the bank's policies, and deposit products and procedures. They are the frontline of the bank and play a fundamental role in achieving customer satisfaction.Schedule to include hours between 8:30 a.m. and 5:00 p.m. Monday-Friday with rotating 4 hour shifts on Saturday in the region. Position will require some travel for training purposes.Primary Responsibilities

  • Provides excellent customer service in a friendly and professional manner
  • Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
  • Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
  • Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
  • Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
  • Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
  • Has the authority and discretion to resolve complex customer issuesMinimum Requirements
    • High School Diploma
    • One year customer service or cash-handling experience
    • Proficient computer skills
    • Ability to identify and resolve/escalate issues
    • Exceptional customer service and communication skills
    • Strong attention to detailPreferred Qualifications
      • Prior financial services industry experience
      • Some college education or a degree in a related fieldFull Time Benefits include:
        • Paid time off (2 weeks to start)
        • Volunteer time off (1 day annually)
        • Paid holidays (9.5 days annually)
        • Health insurance through Blue Cross Blue Shield of Michigan
        • Vision
        • Dental
        • 401(k) retirement plan with 6% match (after 1 year)
        • Short term disability insurance (paid 100% by the company)
        • Long term disability insurance (paid 100% by the company)
        • Life insurance (paid 100% by the company)
        • Employee Assistance Program
        • Employee Stock Purchase PlanThis job description reflects management's assignment of essential functions; and nothing in this herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. Powered by JazzHRlzr2uOkXi4

Keywords: Range Bank, Duluth , Customer Service Representative- Copper Country, Sales , Houghton, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Duluth RSS job feeds