Customer Service Coordinator
Company: Capital One
Location: Poplar
Posted on: August 6, 2022
Job Description:
Thomas Edison South (74051), United States of America, St Cloud,
MinnesotaWork From Home - Customer Protection Fraud - Sr.
Coordinator More Than Just a Bank, More Than Just a Career The
Fraud Operations Team has an exciting opportunity within the
Customer Protection Organization! This is an inbound contact center
role that will work to support our customers with their fraud,
verification and claims needs. This role is essential because they
are the agents that are on the front lines of protecting the assets
of our customers and the bank. As a Customer Protection Resolution
(CPR) Sr. Coordinator, your primary responsibility will be taking
inbound calls from Capital One Bank customers. These customers are
usually calling us in a time of need with restrictions on their
accounts and could be victims of Identity Theft, Account Takeover,
or Scams. We call our Sr Coordinators "Super Users" as you will
also educate our customers about fraud and scams, provide them with
a better way to resolve issues, and give great experiences in
moments that matter to their financial well being. The agent in
this role would be working from many different systems and
multitasking would be a key to success in this role. You ll help
our customers during moments that matter. You'll show empathy,
protect, and care for our customers who experience fraud. And we ll
have your back every step of the way. That s life at Capital One.
More Than Just Training, More About You At Capital One, it s
important that our associates have the necessary skills and
know-how to succeed in their roles and best serve our customers.
For that reason, we invest heavily in both formal and informal
learning development opportunities. Through these training programs
and your day-to-day work, you ll find that successful associates at
Capital One will:
- Demonstrate ability and willingness to learn, strong attention
to detail, positive attitude and ability to be flexible and embrace
change
- Demonstrate a strong customer focus rooted in empathy
- Communicate effectively with peers, management and
customers
- Exercise good judgment and independent decision-making
skills
- Demonstrate exceptional listening, questioning, call control,
and de-escalation techniques
- Be proactive, have effective time management and organizational
skills
- Display dependability with a solid attendance record
- Have strong technical troubleshooting techniques
- Maintain sufficient reliable private internet connection, not
supplied by use of cellular data (not a hot spot) with the ability
to hardwire via ethernet cable
- Ability to sit in front of a PC/monitor, taking phone calls
using multiple systems for extended periods of time More Benefits,
More Health, More Wealth, and More Life Capital One believes in
encouraging you to fill up your cup and come back fresh. Combine
that with above and beyond benefits and you might be onto
something.
- Medical, Dental, Vision, Prescription coverage Day 1
- Paid Time Off
- Wellbeing offerings such as backup childcare and Mental
Wellness support
- Tuition Reimbursement
- Paid Training and Development offered quarterly
- Flexible Spending Account
- Life Insurance as well as Disability
- Disability Insurance
- 401 K and Stock Purchase Plan " At Capital One, we strive to
attract the best people to give them the opportunity to be great ."
- Rich D. Fairbank, Chairman, Founder and CEO We believe in the
Power of one Work & Culture at Capital One Basic Qualifications
- High school diploma, GED or equivalent certification
- At least 1 year of experience working in a remote
environment
- At least 2 years customer service experience or 2 years of call
center experience Work at Home Technology Requirements
- A secure home office environment that is free from background
noise and distractions
- A reliable private internet connection that is not supplied by
use of cellular data (hot spot)
- Cable or fiber connections are preferred
- Internet service download speeds must be at least 5 mbps, with
10+ mbps preferred - check your download speed using a speed test.
A sample one can be found here . To test your home internet from
your personal computer at home, type into the web browser of your
personal computer.
- Sustained ability to maintain latency less than 250 ms in voice
calls is required
- Hard wired connectivity is preferred, any use of wireless
connectivity must be Private (non-public) and password protected
through WPA2-PSK (AES) encryption. If you have any questions about
your encryption, please consult with your internet provider
- A private network is password protected where you have
ownership or line of site to every device on the network
- Capital One reserves the right to request proof of internet
provider, speed and service package from the associate
- Requirements are subject to change, as new systems and
technology is delivered. Capital One reserves the right to modify
internet service requirements with sixty (60) days notice. Work at
Home Living Requirements
- Candidates must live within approximately 100 miles driving
distance of 56301 (Saint Cloud, MN), or 23060 (Richmond, VA) and be
comfortable coming in person whenever required with no less than 24
hours notice. If you are unable to attain the required Capital One
Work at Home compatible internet access or you live beyond 125
miles of the specified hub site, Capital One reserves the right to
rescind this offer. At this time, Capital One will not sponsor a
new applicant for employment authorization for this position. No
agencies please. Capital One is an Equal Opportunity Employer
committed to diversity and inclusion in the workplace. All
qualified applicants will receive consideration for employment
without regard to sex, race, color, age, national origin, religion,
physical and mental disability, genetic information, marital
status, sexual orientation, gender identity/assignment,
citizenship, pregnancy or maternity, protected veteran status, or
any other status prohibited by applicable national, federal, state
or local law. Capital One promotes a drug-free workplace. Capital
One will consider for employment qualified applicants with a
criminal history in a manner consistent with the requirements of
applicable laws regarding criminal background inquiries, including,
to the extent applicable, Article 23-A of the New York Correction
Law; San Francisco, California Police Code Article 49, Sections 4;
New York City s Fair Chance Act; Philadelphia s Fair Criminal
Records Screening Act; and other applicable federal, state, and
local laws and regulations regarding criminal background
inquiries.If you have visited our website in search of information
on employment opportunities or to apply for a position, and you
require an accommodation, please contact Capital One Recruiting at
1- or via email at . All information you provide will be kept
confidential and will be used only to the extent required to
provide needed reasonable accommodations.For technical support or
questions about Capital One's recruiting process, please send an
email to Capital One does not provide, endorse nor guarantee and is
not liable for third-party products, services, educational tools or
other information available through this site.Capital One Financial
is made up of several different entities. Please note that any
position posted in Canada is for Capital One Canada, any position
posted in the United Kingdom is for Capital One Europe and any
position posted in the Philippines is for Capital One Philippines
Service Corp. (COPSSC).
Keywords: Capital One, Duluth , Customer Service Coordinator, Hospitality & Tourism , Poplar, Minnesota
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