UMD Dining Services Lead Manager

Company: University of Minnesota
Location: Duluth
Posted on: January 6, 2021

Job Description:

The UMN has suspended hiring for most positions. However, we will continue hiring for positions critical to the University's mission and operations at this time. Applications are being accepted for this position and you are encouraged to apply. In-person interviews are suspended indefinitely and will be replaced by interviews in a virtual format. Thank you for your continued interest in working at the University of Minnesota. Qualifications Required Qualifications BA/BS plus at least five years of experience or a combination of related education and work experience to equal at least nine years. Requirement of ServeSafe Manager Certification or ability to acquire within 30 days Ability to work full time (the work regularly demands in excess of 40 hours per week) including variable hours including early mornings, evenings, weekends and/ or holiday Preferred Qualifications Knowledge of and experience with CBord Advanced knowledge in and experience with food preparation, culinary trends, vegetarian, vegan and special dietary needs, allergy awareness and sanitation regulations. Experience in menu planning Experience in personnel management including hiring, supervision, evaluation and succession planning. Experience in working with labor represented work groups. Advanced verbal and written communication skills, and active listening, dynamic flexibility, critical thinking, and ability to multitask. Ability to develop training tools for a multi-faceted dining services workforce to include safety, customer service, job skills training and new employee orientation. Three years of progressively responsible leadership in a large volume non-commercial food service environment, convention or hotel in a management capacity is required. Demonstrated knowledge of production requirements, human resources and fiscal management. Proficiency in basic computer applications (Google Suite, Microsoft Office, Word & Excel) About the Job Lead Dining Manager CO Pro 4-Dining/Food Svcs, 7424DS This is a 12 month, 40 hour per week position. This is the fourth level within the Campus Operations Job Family and is responsible for providing support and expertise in a specific area(s) of campus operations. Salary: $51,979.20 - $85,779.20 Job Summary and Mission This job contributes to the success of UMD by leading a team to create and maintain an exceptional experience for our guests. Dining Services is dedicated to supporting and improving the student and community experience by providing delicious food, excellent services, and exceptional value while advancing the University's mission and goals . General Description A lead manager of a small group of managers, a team of hourly employees and student workers. May assess performance of others and have formal supervisory responsibilities. Independence and Decision Making The Dining Services Lead Manager is required to regularly and customarily exercise discretion in managing the overall operation of their unit. In particular, a majority of time is present supervising and directing the team, making staffing decisions, ensuring guest satisfaction, product quality, managing the unit's financial performance, and managing safety and security within the unit. Complexity and Problem Solving Problems are not amenable to strict technical resolution. Problem resolution and project completion involve substantial planning and scheduling in order to obtain and align resources when and where needed. This description does not include all possible responsibilities in this work and does not limit the assignment of related responsibilities to any position of this specialty. 35%Team Management Besides coordinating activities in the areas under their purview, the Lead Manager is responsible for the leadership and oversight of a small team of managers, full time team members, and student workers. The Lead Manager ensures that work outcomes are in alignment with the strategies of the department and/or unit. They are the lead resource and provide expertise on key customer issues, team staffing and manager, operations, and University/department policies and procedures. They model how we work together using their leadership style to bring the UMD Dining Services Mission and Vision to life for your teams, modeling collaboration, inclusiveness, confidence in leadership, and teamwork, that all move us toward business success. Incumbents in this classification may have the authority to perform or to effectively recommend the following actions: hire, transfer, suspend, promote, discharge, assign work, reward, discipline, direct the work of other employees, and adjust grievances. 25% Operational Excellence Responsible for production, service, staffing, adherence, and analysis of the dining services department. Includes food procurement, preparation, training, recipe adaptation, menu development and nutrition/allergen planning. Enforces health, safety, and sanitation policies and procedures. 25% Service Excellence Provides service oversight with an emphasis on creating a welcoming environment for customers and establishing successful customer recovery and appreciation. 15% Financial Excellence Responsible for budget estimates, forecasting customers and food volume, costing, inventory and ordering, waste reduction, and financial analyses. About the Department Student Life helps students to succeed in their academic work, make progress toward completion of their degrees, prepare for lifelong learning, and continue on after graduation to successful and rewarding careers. Dining Services is committed to attracting candidates from diverse cultures and communities because we believe that diversity enriches the entire educational experience. How To Apply Position posted 12/14/2020 and will remain open until filled. Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume. Complete applications must include: 1. Cover Letter 2. Current Resume 3. Contact Information for three professional references 4. A personal diversity statement Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section. To request an accommodation during the application process, please e-mail employumn.edu or call (612) 624-UOHR (8647). Please Note: If you have started receiving retirement annuity payments from the Minnesota State Retirement System (MSRS) or Public Employees Retirement Association (PERA) your eligibility for this position may be impacted. Please contact U of M Benefits at 1-800-756-2363 for any eligibility limitations. Smoking and chewing tobacco and the use of electronic cigarettes is prohibited on all UMD property, including indoor facilities, campus grounds and University vehicles. Diversity The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu. Background Check Information Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment. About the U of M University of Minnesota, Duluth (UMD) The University of Minnesota, Duluth (UMD) consistently ranks among the top Midwestern, regional universities in U.S. News and World Report's "America's Best Colleges" issue. Overlooking Lake Superior, UMD provides an alternative to both large research and small liberal arts environments and attracts students looking for a personalized learning experience on a medium-sized campus of a major university. A firm liberal arts foundation anchors a variety of traditional degree programs, as well as professional and graduate students that draw on UMD's many research institutes and labs.

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