Consultant, Client Services

Company: Phreesia
Location: Superior
Posted on: April 8, 2021

Job Description:

Phreesia is looking for a Consultant in Client Services! You will fully engage the customer at all levels (CEO, physicians, IT, training, billing, finance, office managers, and receptionists) to design and implement a Phreesia solution which maximizes value for the customer. Our mission is to create a better more engaging healthcare experience by helping healthcare providers better understand their patients. As a Client Services Consultant, you will contribute to our mission by configuring and implementing our solution to best fit the needs of our clients.--These customers include specialty groups, regional multi-specialty practices, and hospitals. The position interacts with customers virtually and/or on-site. Our Client Services team allows practices to better understand their patients by configuring and implementing our solution to best fit the needs of our clients. Who we want:

• Ability to work with customers to understand their needs and develop custom solutions
• Application and industry knowledge
• Superior leadership, influence, communication, interpersonal, and telephone skills
• Ability to prioritize multiple demands in a fast-paced and dynamic environment
• Skilled at anticipating and solving problems
• 3 to 5 years of Project Management, Consulting, and/or Implementation experience required, ideally working for a healthcare technology vendor
• Experience implementing a SAAS Solution preferred
• Up to 50% travel, as required What You'll Do: As a Client Services Consultant,you will provide expert consulting services in the areas of workflow analysis, application training and application build activities, go-live support, and post go-live optimization.
  • Support sales team during contract negotiations.
  • Maintain understanding of how the application is used and configured, including the ability to provide an application overview
  • Lead Phreesia implementation projects, serving as the primary customer contact
  • Develop and manage project plan, utilizing project management software
  • Identify resource needs and develop a plan to utilize resources to meet project scope
  • Maintain complete understanding of contract deliverables and manage project scope to ensure project is delivered on time and within budget
  • Provide industry and application consulting and offer recommendations
  • Perform gap analysis to identify implementation issues and consult on options to address issues
  • Collaborate with Phreesia teams including Support, Account Management, Product Management and Sales to address customer issues
  • Lead go-live activities, observing results, refining and driving continuous delivery improvement
  • Manage implementation issues, escalating when appropriate.
  • Communicate effectively at all levels Who We Are: At--Phreesia, we're committed to helping healthcare organizations succeed in a fast-changing landscape-and we need smart, passionate people to help us do it. Our innovative SaaS platform offers our clients a suite of applications to manage the intake process, giving them the tools to engage patients, improve efficiency, optimize staffing and enhance clinical care. Basically, what you do here matters, and hard work does not go unnoticed. Not only does Phreesia--care about our clients, we also care about our employees. In fact, we're a three-time winner of Modern Healthcare magazine's Best Places to Work in Healthcare award.--If you're interested in consistent feedback and recognition, defined career paths, and the opportunity to work with driven and engaged colleagues in a dynamic industry, this may be the right opportunity for you.-- Benefits and Perks:
    • Variety of health plan options, dental/ vision coverage, and short/long-term and life insurance plans
    • 401(k) savings plan
    • Unlimited paid time off
    • Mobile phone stipends and internet reimbursement
    • Fitness reimbursement
    • 100% paid maternity leave for our U.S. employees and generous parental benefits for our employees in Canada
    • Tuition and certification reimbursement as well as other professional development opportunities We strive to provide a diverse and inclusive environment and are an equal opportunity employer. Are you authorized to work lawfully in the United States for Phreesia? --*
      Will you now or in the future require Phreesia to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status. --*
      U.S. Equal Opportunity Employment Information (Completion is voluntary) Individuals seeking employment at Phreesia are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file. Gender Are you Hispanic/Latino? Race & Ethnicity Definitions If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows: A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability. A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service. An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense. An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985. Veteran Status Form CC-305 OMB Control Number 1250-0005 Expires 05/31/2023 Voluntary Self-Identification of DisabilityWhy are you being asked to complete this form? We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp . How do you know if you have a disability? You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:
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Keywords: Phreesia, Duluth , Consultant, Client Services, Professions , Superior, Minnesota