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Help Desk Specialist

Company: The College of St. Scholastica
Location: Duluth
Posted on: August 16, 2019

Job Description:

Join the talented Information Technology team at The College of St. Scholastica!----The Help Desk Specialist is responsible for providing Level II technical support to diagnose and resolve a variety of client issues related to accessing and using the College's systems. The Help Desk Specialist assists in mentoring and training the Help Desk crew; analyzes trends on services and recommends improvements.--- Lead, coach, train, mentor and schedule a diverse group of student staff at Help Desk. Support students, faculty and staff on computing issues.-- --- Lead the appropriate cross functional group of IT experts to resolve any unforeseen problems that are affecting productivity for any group of customers.-- --- Provide immediate response to customers on technical issues in emergencies. Resolve technology issues escalated from the level one Help Desk.-- --- Maintain the Help Desk and IT department web pages. --- Demonstrate alignment with the College's inclusive excellence goals and Benedictine Values.A Bachelor's Degree in information technology, or related field;--AND--two (2) years of professional IT help desk support experience; OR an equivalent combination of education, training and experience is required.For more information and to apply, visit www.csshrjobs.com.--The College of St. Scholastica is an equal opportunity/affirmative action employer committed to creating an educational and work environment that is rich in diversity, inclusive and supportive of all students, faculty and staff.--Individuals from diverse backgrounds, varying identities and persons with disabilities are strongly encouraged to apply.--While there is no religious requirement, we are interested in individuals who value and support the College's Benedictine Values.

Keywords: The College of St. Scholastica, Duluth , Help Desk Specialist, Other , Duluth, Minnesota

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