DuluthRecruiter Since 2001
the smart solution for Duluth jobs

IT Unit Supervisor - Service Desk (Open) - Duluth

Company: St. Louis County, Minnesota
Location: Duluth
Posted on: August 12, 2019

Job Description:

JOBThe salary range reflected above is the normal hiring range for 2019. The full salary range, including longevity pay, is $32.63 - $46.22 per hour.Responsible professional work supervising and participating in the design, implementation and support work of an assigned functional area in the Information Technology Department.The IT Service Desk Supervisor will oversee all Service Desk support staff and ensure that end users are receiving appropriate assistance. This highly customer service oriented position-- includes the responsibility of managing all procedures related to identification, prioritization and resolution of customer incidents, including the monitoring, tracking and coordination of Service Desk functions.----The incumbent--will be responsible for staffing capacity planning, service process design, performance analysis, and developing proactive resolution plans. This individual will also contribute to escalated problem resolution by giving in-person, hands-on support to end users when necessary.EXAMPLE OF DUTIESAn employee in this class is responsible for managing an assigned functional area in the Information Technology Department.-- Duties include but are not limited to supervising and participating in the following areas: information systems including application development, database management, server management, storage management, backup and disaster recovery infrastructure management, security services, computer workstation and mobile device administration.-- The work is performed under the direction of assigned supervisory staff.MINIMUM QUALIFICATIONSThese work environment factors are general in nature and may vary depending on the specific position being filled. CONSTANT: Near vision and sit. FREQUENT: Hear up to 20 feet and work alone. OCCASIONAL: Lift and carry up to 50 pounds; color vision; work with others and drive.SUPPLEMENTAL INFORMATIONMINIMUM QUALIFICATIONS (Pass/Fail):Graduation from an accredited college or university with a Bachelor's degree in computer science, information systems, management information systems, information technology, business administration or a closely related degree AND seven (7) years full-time paid verifiable experience; OR graduation from an accredited college or university with an Associate's degree in computer science, information systems, management information systems, information technology, business administration or a closely related degree AND nine (9) years full-time paid verifiable experience; OR an equivalent combination of education and experience as determined by the Human Resources Director.Possession of a valid driver's license.EXPERIENCE & TRAINING ASSESSMENT (SUPPLEMENTAL QUESTIONS 100% of the scoring process):Points will be awarded for job-related experience and education exceeding the minimum qualifications. Only experience occurring during the ten most recent years will be used in determining this rating. Experience beyond ten years may be included on the application for purposes of meeting minimum qualifications or informing the hiring authority of your complete employment history.Please Note: When answering the supplemental questions on the website, the webpage will time out after 30 minutes. It's recommended you draft your answers in a Word document and copy/paste the answers into the application when you're finished writing. Failure to answer all of the questions on the "Supplemental Questions" page within 30 minutes will result in the deletion of your answers by the application system.TENTATIVE RECRUITMENT &--SCREENING PROCESS SCHEDULE:August 2, 2019-----Applicant screening will begin.Week of--August--26th-------Supplementals to be scoredWeek of--September 9th--- Interviews to be conductedESSENTIAL FUNCTIONS:--The essential functions for this position are listed under the "ILLUSTRATIVE EXAMPLES OF WORK" on the specification, available in the Human Resources Department or online at--www.stlouiscountymn.gov/jobdescriptions.VETERANS PREFERENCE:If you are eligible to apply for Veterans Preference, please attach to your application a copy of document(s) listed for the option that applies to you:--Veteran:--DD214--noting character of serviceDisabled Veteran:--DD214--& compensable disability award letter issued within the last 6 months.Spouse of Disabled Veteran:--DD214--& compensable disability award letter issued within the last 6 months & marriage certificate. (Eligible only if Veteran is unable to qualify because of the disability.)Spouse of Deceased Veteran:--DD214, Marriage Certificate and Death Certificate.Please refer to Minnesota Statue 197.455 for additional requirements. Click--Here.PHYSICAL-MEDICAL STANDARDS:--Qualified applicants must be able to perform the essential functions of the position with or without reasonable accommodation. Applicants selected must meet the physical requirements for the position.DRUG TESTING:--Applicants selected for appointment must take and pass a drug test.BACKGROUND CHECK:Applicants selected for appointment to a position with St. Louis County--are subject to a background investigation.EMPLOYMENT ELIGIBILITY VERIFICATION:All new employees must submit documentation verifying identity and employment eligibility within three days of their first day of employment.PROBATIONARY PERIOD:Appointees to the position must successfully complete--a--twelve--month--probationary period prior to being certified for permanent employment.NON-DISCRIMINATION:--St. Louis County is an equal opportunity and veteran-friendly employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, marital status, familial status, age, sexual orientation, status with regard to public assistance, disability, genetic information, veteran status or activity in a local Human Rights Commission or any other characteristic protected by law.

Keywords: St. Louis County, Minnesota, Duluth , IT Unit Supervisor - Service Desk (Open) - Duluth, Other , Duluth, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Machine Operator - Laser - 1st Shift
Description: Why Join Altec br br If you're considering a career with Altec, Inc., there's never been a better time to join us Our Company was founded based upon values that place the customer first, and view (more...)
Company: Altec Industries, Inc.
Location: Duluth
Posted on: 08/24/2019

Welder - 3rd Shift
Description: Why Join Altec br br If you're considering a career with Altec, Inc., there's never been a better time to join us Our Company was founded based upon values that place the customer first, and view (more...)
Company: Altec Industries, Inc.
Location: Duluth
Posted on: 08/24/2019

Medical Transcriptionist
Description: Location of position: United States: Nationwide position At Home or Company: At Home Part-time or full-time: Full Time Employee Type: Independent Contractor Type of Transcription: Hospital Transcription
Company: Mommy Jobs Online
Location: Duluth
Posted on: 08/22/2019


Calling all teachers who want all the freedom and Great Pay!! You can have BOTH!
Description: Are you a single parent, teacher or individual looking for a new career opportunity We Have an amazing opportunity for you to change your life and help you have freedom and legacy income. We are seeking (more...)
Company: Ameriplan
Location: Duluth
Posted on: 08/24/2019

Work From the Comfort of Home!
Description: Want to spend more time with your children Need more funds for your golden years Entrepreneurial
Company: Prosperity Legacy
Location: Duluth
Posted on: 08/22/2019

Get Paid At Home: Surveys
Description: Big Brands
Company: Survey Voices
Location: Duluth
Posted on: 08/21/2019

Parts Specialist
Description: parts heavy equipment construction equipment forestry equipment john deere br br Job Description: br Parts Specialist br br This individual will perform a variety of customer service, marketing, (more...)
Company: McCoy Construction and Forestry
Location: Duluth
Posted on: 08/22/2019

Resident Assistant - full time overnight
Description: Wednesday, August 14, 2019 br br br Accessible Space Inc. ASI is a national nonprofit organization providing housing and personal care services to individuals with physical disabilities, seniors (more...)
Company: ASI (Accessible Space, Inc.)
Location: Duluth
Posted on: 08/24/2019

Machine Operator - Saw - 2nd/3rd Shift
Description: Why Join Altec br br If you're considering a career with Altec, Inc., there's never been a better time to join us Our Company was founded based upon values that place the customer first, and view (more...)
Company: Altec Industries, Inc.
Location: Duluth
Posted on: 08/24/2019

Paint Prep - 2nd Shift
Description: Why Join Altec br br If you're considering a career with Altec, Inc., there's never been a better time to join us Our Company was founded based upon values that place the customer first, and view (more...)
Company: Altec Industries, Inc.
Location: Duluth
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Duluth RSS job feeds