Patient Access Representative
Company: Essentia Health
Location: Duluth
Posted on: October 26, 2024
Job Description:
Job DescriptionJob DescriptionEducation Qualifications:Key
Responsibilities:
- Interviews patients to obtain complete demographic details,
financial information, and minimum health information to ensure
appropriate care provision
- Obtains copies of insurance cards and other forms of
identification, and updates patient information in the medical
record as necessary
- Performs point of service data collection, including
identifying and collecting patient co-payments and down payments,
reconciles the cash drawer, and reports daily deposit records
associated with the collection of co-payments to ensure accurate
accounting of revenue
- Maintains all assigned work queues according to supervisor's
instructions and guidance
- Interacts positively and in a caring manner with patients,
co-workers, and others to provide highest level of customer
service
- Answers incoming phone calls, schedules appointments, and
refers to clinical team as needed
- Sanitizes registration equipment between each use and restocks
basic supplies
- Other clerical duties as assignedPreferred Qualifications:
- Previous Patient Access Representative or Patient Scheduler
experience
- Completion of Healthcare Business Insight's Patient Access 2nd
Level Certification Program within six months of hire dateJob
Description:This position greets customers and facilitates the
patient registration process in a timely, professional, and
courteous manner. Interviews and obtains demographic and financial
information from patients or their representatives through
face-to-face and virtual interactions to provide Essentia Health
with the documents and data necessary to ensure appropriate care
and compliant, accurate patient registration and billing. This
position serves as liaisons between patients and Virtual Patient
Registration Representatives and Patient Schedulers. They must be
able to complete patient checkout, schedule follow-up appointments
per the physician's order, and provide patients with cost estimates
and itineraries for their upcoming appointments.
Licensure/Certification Qualifications:NoneJob Location: Building B
- St Marys Medical CenterShift Rotation: Day/Eve/Night Rotation
(United States of America)Shift Start/End: 0515, 0600, 0700,
1500/0115, 1430, 1350, 2300Hours Per Pay Period: 80Compensation
Range: $16. 46 - $24.29 / hourUnion: SMMC USWA (SMUMS)FTE:
1Weekends: yesCall Obligations:Sign On Bonus:
Keywords: Essentia Health, Duluth , Patient Access Representative, Other , Duluth, Minnesota
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