Property Field Claims Adjuster (Duluth, MN)
Company: American Family Insurance
Location: Duluth
Posted on: May 3, 2024
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Job Description:
At American Family Insurance Claims Services (AFICS, Inc.),
we're embarking on a transformation of our claims capabilities to
put customers at the center of what we do best - protecting and
restoring their dreams when they need us most.
We're leveraging our expertise, technology and new ways of working
to actively reinvent one of America's largest industries-creating
positive impact that empowers our customers, communities, and
company to thrive. We are problem solvers who ask critical
questions and consistently tackle challenges big and small.
Together, we disrupt what's expected of insurance.
Investigate and maintain property claims. Determine liability,
secures information, reviews coverages, arranges appraisals, and
settles claims.
The Claim Adjuster position supports the Claims Division goal of
ensuring customer service industry leadership and partners with
agency to deliver seamless claim service. An adjuster who can work
on lower complexity claims.
You will work in the field and handling homeowner property field
claims reporting to the Property Claim Manager. A company fleet
vehicle is provided with the position.
Prefer candidates with property field adjusting experience. Open to
candidates with mitigation/construction project management
experience.Position Compensation Range:$55,000.00 - $90,000.00Pay
Rate Type:Salary Compensation may vary based on the job level and
your geographic work location. Primary
Accountabilities---Investigates origin and cause of claims by
contacting the appropriate parties including insureds, claimants,
agents, attorneys, contractors, experts, special investigation
unit, other adjusters, public personnel, etc.---Identifies complex
issues and seeks assistance as needed. Handles claims on a good
faith basis.---Handles both 1st party and 3rd party claims under
multiple policy types and numerous endorsements.---Conducts on-site
inspections when needed, evaluates damages, and handles claim
negotiations with insureds, claimants, attorneys, public
adjusters.---Responds to customer inquiries, makes appropriate
decisions and closes file as needed.---Interprets and determines
policies, leases, by-laws, declarations, articles and contract
coverages and applies to all parties for assigned
losses.---Proactively provides all parties with claim process and
status as appropriate; answers questions or redirects to other
areas.Specialized Knowledge & Skills Requirements---Demonstrated
experience providing customer-driven solutions, support, or
service.---Demonstrated experience handling 1st and 3rd party,
multi-line claims across our operating territories, or other
equivalent experience.---Demonstrated experience handling
moderately complex claims, or other equivalent experience.---Solid
knowledge and understanding of policies and endorsements related to
casualty coverages, or other equivalent knowledge.---Solid
knowledge and understanding of each phase of the claim handling
process, or other equivalent knowledge.Licenses---Valid driver's
license required plus an acceptable driving record.---Obtain state
specific property casualty claims licensing as required.Travel
Requirements---Up to 50%.---Catastrophe duty up to 75% as
applicable.Physical Requirements---Ascending or descending ladders,
stairs, scaffolding, ramps, poles and the like. This position may
require employees to visit areas that have a higher hazard than a
typical office such as customer homes, body shops, or other
locations.---Moving self in different positions to accomplish tasks
in various environments including tight and confined
spaces.Adjusting or moving objects up to 50 pounds in all
directions.Working Conditions---Low temperatures.---High
temperatures.---Outdoor elements such as precipitation and
wind.---Noisy environments.---Hazardous conditions.---Poor
ventilation.---Small and/or enclosed spaces. The candidate(s)
selected for this role will be employed by AFICS, Inc. (American
Family Insurance Claims Services, Inc.), an affiliate of American
Family Mutual Insurance Company, S.I.
Keywords: American Family Insurance, Duluth , Property Field Claims Adjuster (Duluth, MN), Other , Duluth, Minnesota
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