Patient Access Representative

Company: Essentia Health
Location: Virginia
Posted on: May 28, 2023

Job Description:

Job Description:
This position greets customers and facilitates the patient registration process in a timely, professional, and courteous manner. Interviews and obtains demographic and financial information from patients or their representatives through face-to-face and virtual interactions to provide Essentia Health with the documents and data necessary to ensure appropriate care and compliant, accurate patient registration and billing. This position serves as liaisons between patients and Virtual Patient Registration Representatives and Patient Schedulers. They must be able to complete patient checkout, schedule follow-up appointments per the physician's order, and provide patients with cost estimates and itineraries for their upcoming appointments. Key Responsibilities: --- Interviews patients to obtain complete demographic details, financial information, and minimum health information to ensure appropriate care provision. --- Obtains copies of insurance cards and other forms of identification, and updates patient information in the medical record as necessary. --- Performs point of service data collection, including identifying and collecting patient co-payments and down payments, reconciles the cash drawer, and reports daily deposit records associated with the collection of co-payments to ensure accurate accounting of revenue. --- Maintains all assigned work queues according to supervisor's instructions and guidance. --- Interacts positively and in a caring manner with patients, co-workers, and others to provide highest level of customer service. --- Answers incoming phone calls, schedules appointments, and refers to clinical team as needed. --- Sanitizes registration equipment between each use and restocks basic supplies. --- Other clerical duties as assigned. Preferred Qualifications: --- Previous Patient Access Representative or Patient Scheduler experience preferred.
Education Qualifications:
Completion of Healthcare Business Insight's Patient Access 2nd Level Certification Program within six months of hire date .
Licensure/Certification Qualifications:
No certification/licensure required.
FTE
0.9
Shift Rotation
Day/Eve/Night Rotation (United States of America)
Shift Start Time
6am, 11am, 2pm, 10pm
Shift End Time
2pm, 7pm, 10pm, 6am
Pay Range
$15.42 - $20.56 / hour
The approximate base compensation range is posted, but the actual offer will reflect our total compensation and benefits package. The offer will be determined by a number of factors including the selected candidate's experience, knowledge, skills, abilities, FTE, as well as internal equity among our team.
Weekends
alternating
Holidays
Yes
Union
VA Hospital AFSCME Service Workers (VAHOSPAIDE)
Effective December 1, 2019: Job offers are contingent upon successful completion of a post-offer assessment, including a urine drug screen, immunization review, proof of required vaccinations, and background check. Essentia Health is committed to maintaining a work environment free from the influence of illegal drugs and alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, sexual identity, national origin, disability, protected veteran status, or any other characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of race, religion, color, sex, pregnancy, gender identity, national origin, age, disability, family medical history, genetic information, sexual orientation, marital status, military service or veteran status, culture, socio-economic status, status with regard to public assistance, and other factors not related to qualifications, including employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or membership or activity in a local human rights commission, or any other category as defined by law.

Keywords: Essentia Health, Duluth , Patient Access Representative, Other , Virginia, Minnesota