Patient Access Representative
Company: Essentia Health
Location: Virginia
Posted on: May 28, 2023
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Job Description:
Job Description:
This position greets customers and facilitates the patient
registration process in a timely, professional, and courteous
manner. Interviews and obtains demographic and financial
information from patients or their representatives through
face-to-face and virtual interactions to provide Essentia Health
with the documents and data necessary to ensure appropriate care
and compliant, accurate patient registration and billing. This
position serves as liaisons between patients and Virtual Patient
Registration Representatives and Patient Schedulers. They must be
able to complete patient checkout, schedule follow-up appointments
per the physician's order, and provide patients with cost estimates
and itineraries for their upcoming appointments. Key
Responsibilities: --- Interviews patients to obtain complete
demographic details, financial information, and minimum health
information to ensure appropriate care provision. --- Obtains
copies of insurance cards and other forms of identification, and
updates patient information in the medical record as necessary. ---
Performs point of service data collection, including identifying
and collecting patient co-payments and down payments, reconciles
the cash drawer, and reports daily deposit records associated with
the collection of co-payments to ensure accurate accounting of
revenue. --- Maintains all assigned work queues according to
supervisor's instructions and guidance. --- Interacts positively
and in a caring manner with patients, co-workers, and others to
provide highest level of customer service. --- Answers incoming
phone calls, schedules appointments, and refers to clinical team as
needed. --- Sanitizes registration equipment between each use and
restocks basic supplies. --- Other clerical duties as assigned.
Preferred Qualifications: --- Previous Patient Access
Representative or Patient Scheduler experience preferred.
Education Qualifications:
Completion of Healthcare Business Insight's Patient Access 2nd
Level Certification Program within six months of hire date .
Licensure/Certification Qualifications:
No certification/licensure required.
FTE
0.9
Shift Rotation
Day/Eve/Night Rotation (United States of America)
Shift Start Time
6am, 11am, 2pm, 10pm
Shift End Time
2pm, 7pm, 10pm, 6am
Pay Range
$15.42 - $20.56 / hour
The approximate base compensation range is posted, but the actual
offer will reflect our total compensation and benefits package. The
offer will be determined by a number of factors including the
selected candidate's experience, knowledge, skills, abilities, FTE,
as well as internal equity among our team.
Weekends
alternating
Holidays
Yes
Union
VA Hospital AFSCME Service Workers (VAHOSPAIDE)
Effective December 1, 2019: Job offers are contingent upon
successful completion of a post-offer assessment, including a urine
drug screen, immunization review, proof of required vaccinations,
and background check. Essentia Health is committed to maintaining a
work environment free from the influence of illegal drugs and
alcohol.
Essentia Health EEO:
Essentia Health is an equal opportunity employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, sexual identity,
national origin, disability, protected veteran status, or any other
characteristic protected by law.
Equal Employment Opportunity (EEO) at Essentia
It is our policy to afford EEO to all individuals, regardless of
race, religion, color, sex, pregnancy, gender identity, national
origin, age, disability, family medical history, genetic
information, sexual orientation, marital status, military service
or veteran status, culture, socio-economic status, status with
regard to public assistance, and other factors not related to
qualifications, including employees or applicants who inquire
about, discuss, or disclose their compensation or the compensation
of other employees or applicants, or membership or activity in a
local human rights commission, or any other category as defined by
law.
Keywords: Essentia Health, Duluth , Patient Access Representative, Other , Virginia, Minnesota
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