Call Center Representative - Located in Hibbing, MN
Posted on: June 24, 2022
Located in Hibbing, MN Mediacom is proud to have received the
following recognition: "2021 Best Managed Companies," "2019 Best
Company for Women to Work," "2017 Best Company for People of Color
and Women to Work," and "Content & Connectivity Human Resources
(C2HR)'s 2021 Social Impact Award"
Provide a positive customer experience in a prompt and professional
manner. Responsible for all sales activities and retail sales
associate job duties focusing on selling Mediacom product and
services. Also, includes resolving billing concerns,
troubleshooting service issues, processing payments, equipment
inventory and scheduling service and installation appointments.
Perform direct customer support for all customers consistent with
Mediacom's policies and procedures.
Achieve all sales and retention quotas set for the department by
following the established departmental policies and procedures.
Assist customers in the selection and purchase of products and
Effectively communicate product and service information, feature
functionality, billing procedures and equipment usage to each
Demonstrate a full understanding of current marketing campaigns and
offerings and have the ability to communicate them clearly to
Troubleshoot basic service issues and schedule on site service
calls when necessary.
Must balance cash drawer on a daily basis and verify all monies
Neat with self and work area, and conducts self in a respectable,
responsible, and courteous manner.
Regular Attendance required.
Perform other duties as directed or required by your
Other duties as assigned.
High school diploma or GED required; Associates degree
Required - 1-3 years' experience in retail and/or consumer
Preferred - 3 plus years' customer service & cash
Exceptional relationship-building skills.
Excellent communication skills.
Ability to multi-task and prioritize in a fast-paced
Effective cash handling skills.
Valid driver's license and satisfactory driver record may be
required for some locations.
Must demonstrate intermediate to advanced PC skills.
Sales ability and willingness to meet sales goals.
Able to stand for long periods.
Occasional travel to other sites within the region.
Ability to work evenings, weekends and holidays and overtime as
To Apply, Please Submit a Copy of Your Resume to:
Keywords: Front Counter, Customer Service, Sales, Retail
Keywords: Mediacom, Duluth , Call Center Representative - Located in Hibbing, MN, Other , Hibbing, Minnesota
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