DuluthRecruiter Since 2001
the smart solution for Duluth jobs

Contact Center Associate

Company: Superior National Bank
Location: Hancock
Posted on: January 17, 2022

Job Description:

Digital & Payments Department
Reports To:
Digital & Payments Manager
Primary focus is on managing customer contact and support. Participates in the day-to-day operations of the Digital & Payments Department. May act as a back-up for ACH and Wire origination, Reg E disputes, and Remote Deposit Capture.
Major duties & responsibilities:

  • Manage large volumes of inbound calls in a timely and professional manner
  • Strong focus on identifying customer needs, clarifying information, and issue resolution
  • Act as an ambassador of our digital products
  • Quickly identify needs to route customers to appropriate resources
  • Communicate with customers through multiple channels: phone, mail, email, OLB platforms, text, chat, etc.
  • Provides customer support and employee training and participate in the development of the digital product family

    • Online Banking, Mobile Banking and Deposit, eDelivery, Bill Pay, External Transfers, Person to Person, Personal Finance, Online Account Opening, etc.
    • ACH, Wire, Remote Deposit Capture
    • Debit/ATM Cards, including SecurLock and Mobile Wallet
    • ATMs/ATM Settlement/Investigations/Reporting
    • Telephone Banking

    • Monitor customer enrollment into OLB products.
    • Review fraud suspect items and contact customers to determine whether legitimate
    • Gives demonstrations of products to customers as needed
    • Other duties could include processing of Reg E disputes, ACH, Wires, RDC; preparation of various reports related to fraud, product usage volumes, etc.

Keywords: Superior National Bank, Duluth , Contact Center Associate, Other , Hancock, Minnesota

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest Minnesota jobs by following @recnetMN on Twitter!

Duluth RSS job feeds