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Customer Service Representative - Located in Brainerd, MN

Company: Bang Printing
Location: Crosslake
Posted on: October 10, 2021

Job Description:

The Customer Service Representative will be the focal point of communication between Sales Representatives/Customers and manufacturing to ensure that each job is produced efficiently and to Customer specifications.

 

Duties/Responsibilities:

· Serves both Sales Reps and Customers as primary contact and source of information on particular jobs

· Learns and understands the Customer's needs and listens for any opportunity to sell new services to a new customer

· Services the customer by solving problems, gathering and transmitting information as needed and demanding the highest quality product

· Takes job specs from Sales Reps or Customer, logs in request for estimate and communicates estimate to Sales Rep or Customer

· Receives job from Sales Rep or Customer, compares with estimate and discusses any differences with customer and Sales Rep

· Initiates job jacket and job ticket

· Tracks job through production and communicates any problems and changes to Plant Personnel, Sales Reps, and Customers

· Keeps accurate records on all jobs and customer contracts, so both company and Customer are protected should questions arise later

· Inspects proofs and sends to customer

· Sets up press check with customer if needed

· Monitors quality of work from plant before customer sees it, and checks all samples to customer

· Verifies billing from inventory and service vendors before bills go to Accounts Payable.

· Compares actual job with estimate verifies any changes

· Prepares and supplies all billing information to Accounts Receivable

· Sends proper materials back to customer. Closes the job and ensures proper storage of all materials

· Performs back up to all Sales Reps when they are out of town

· Ensure Customer alts/up charges or any variance from estimates are documented and communicated to Customers at order entry

· Ensure all billing is completed in a fair and consistent manner within 24 hours from receipt of cost sheet

· Performs other duties as requested

 

Basic Qualifications

· High school diploma

· Typing, computer and business correspondence skills

 

Desired Skills and Abilities:

· Knowledge of customer service in a production environment

· 2 years in the trade or graphic arts degree

· Possess understanding of printing process

 

Physical Requirements

· Prolonged periods of sitting at a desk and working on a computer

 

We offer a full benefits package (health, dental, vision) and a competitive salary. We are a values driven company that believes in integrity, problem solving, development and having fun in the process.

CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Keywords: Bang Printing, Duluth , Customer Service Representative - Located in Brainerd, MN, Other , Crosslake, Minnesota

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