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Manager of Operations Technology-Analytics

Company: Assurant
Location: Duluth
Posted on: October 7, 2021

Job Description:

The Manager of Operations Technology-Analytics position is responsible for leading a team focused on providing metric governance, complex analytics and insights, and business performance management for Global Housing Operations. The ideal candidate combines their knowledge of Global Housing businesses / processes, how the data translates to the processes and analytical skillset to uncover new insights influencing key decisions across the organization. This Manager of Operations Technology-Analytics position is expected to interact with team members at various levels of the organization, ranging from frontline associates and managers to Senior Leaders across the Enterprise.

Primary Responsibilities

  • Facilitates the Business Performance Management process that highlights each product’s overall performance and uncovers opportunities for improvement.

  • Leads through execution various analytics initiatives across all Global Housing line of business including highly visible efforts focused on driving expense reduction and/or revenue and margin impacts.

  • Present insights from analytical studies to senior managers and leadership, both orally and in writing. Deliver high quality visual presentations, communicating both data-driven and conceptual information effectively.

  • Establishes and monitors a metric framework and reporting standards across all Global Housing lines of business.

  • Drives business value through domain knowledge and ensure reporting and analytic solutions are actionable and provide key business insights

  • Supports business initiatives and participates in defining business requirements through interaction with other business areas of the company to ensure we can achieve strategic goals.

  • The Manager of Operations Technology-Analytics serves as a key stakeholder in the design and definition of Global Housing Operations dashboards.

  • Develops new and expand/leverage existing reporting and analytics capabilities across the Global Housing line of business to drive consistency in a structured and consistent manner.

  • Helps define and champion reporting and analytics disciplines and provides the processes, structures, and tools necessary for team members to facilitate, define, and manage their scope of work.

Basic Qualifications

  • Bachelor’s degree or equivalent education

  • At least 3 years’ experience managing in a technical or Analytics related function

  • Strong proficiency with Microsoft Office Suite especially Excel

Preferred Qualifications

  • 5 years of experience in the insurance industry

  • 5+ years’ experience performing complex operational and financial analysis

  • Certifications: Green belt/ Black belt Six Sigma certification desired. 

  • Experienced in retrieving and manipulating large datasets for analysis

  • Experienced in presenting findings from complex studies to senior leadership

  • Excellent time management, organization, and follow-up skills

  • Intermediate knowledge of SQL

  • Experienced with PowerBI / Tableau

  • Highly skilled in MS Excel, PowerPoint, Word and Access

  • Experience in ROI / Business case development

  • Understanding of Agile Scrum & Waterfall methodologies

  • Knowledge of Global Housing businesses

  • Business Acumen

  • Leadership and delegation

  • Budget and financial management

NOTE: This is a remote position.

Benefits and Value Proposition

  • We offer a competitive salary and comprehensive benefits to full time and part time employees including medical, dental, STD, LTD, life insurance, pension plan, generous paid time off and much more.

  • We strive to maintain a professional, yet friendly environment and promote professional and career development for our employees.

  • Assurant is an Equal Employment Opportunity employer.  All aspects of consideration for employment and employment with the Company are governed on the basis of merit, competence and qualifications without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or any other category protected by federal, state, or local law.

Company Profile

Assurant (NYSE: AIZ) is a global provider of risk management solutions, protecting where consumers live and the goods they buy. A Fortune 500 company, Assurant focuses on the housing and lifestyle markets, and is among the market leaders in mobile device protection; extended service contracts; vehicle protection; pre-funded funeral insurance; renter’s insurance; lender-placed homeowner’s insurance; and mortgage valuation and field services. With approximately $42 billion in total assets and $8 billion in annualized revenue, Assurant is in 21 countries and operates across North America, Latin America, Europe and with an emerging footprint in Asia.  

For more information, please visit https://www.assurant.com/

To learn more about our current opportunities and apply online, please visit: jobs.assurant.com

Keywords: Assurant, Duluth , Manager of Operations Technology-Analytics, Other , Duluth, Minnesota

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