Sr Business Unit Systems Analyst
Posted on: September 16, 2021
The Sr Business Unit Systems Analyst provides operational
support for Assurant’s Connected Living Policy Operations through
analysis of processes, implementation of best practices, ongoing
analysis for continuous improvement, and identification of new
approaches and solutions. You will support project management and
new client or program implementations to advance business
The Analyst is a specialized analyst who works with the business
to break down their processes into specific steps; working on
projects designed to improve quality, reduce errors, and design new
processes. You will work with management, Information Technology,
implementation teams, customers, and clients to gather and analyze
information and make recommendations.
Business Unit Systems Analysts gather information by
interviewing people who perform the business processes, customers,
clients, and others involved in the process. They must be
proficient in data gathering and analysis, creating worksheets,
process workflows and diagrams. They also need excellent writing
skills to produce documentation and presentations.
This role involves “thinking processes” in which to draw
inferences from process details and link these inferences to the
big picture by considering business objectives in identifying
process improvements. The Sr Business Unit Systems Analyst will
work closely with various operations and support teams to analyze
every level of system process design and orientation within
Connected Living. In addition, the Sr Business Unit Systems
Analyst will work directly with our Information Technology Agile
scrum teams to review User Stories (requirements) acceptance
Primary Job Responsibilities
Policy Operations and Project Intake Support (50%)
Stay abreast of new Connected Living policy related requests to
understand the business need, communicate to appropriate business
areas, and ensure it aligns with strategic goals.
Create Scope documents for operational change requests impacting
Connected Living Policy Operations functions and
Play a key/lead role in identifying and engaging who in
Connected Living Policy Operations is impacted by new requests or
Work closely with Connected Living IT Agile scrum teams and
other IT support teams to assist in defining, reviewing, and
approving business requirements.
Create detailed process flows as needed for policy related
functions including customer enrollment, cancellation, policy
changes and product billing or refunds.
Ensure adherence to Connected Living Policy Operations intake
standards and guidelines.
Prepare and present new client or program implementation
overview to Connected Living Policy Operations team, with an
emphasis on critical operations functions and accountabilities.
Assist with the establishment and maintenance of Standard
Operating Procedure (SOP) documents, communication plans, and other
team process assets.
Evaluate compliance against published policies and procedures;
review internal control systems and frameworks to assess
reliability and effectiveness; document specific compliance or
regulatory change system requirements for both Connected Living
Policy Operations and functional support teams.
Current and Future State Process Analysis (30%)
Identify trends and patterns to facilitate root cause analysis;
communicate observations and recommend alternative solutions to
Conduct current state and future state analysis of internal
Work with the Connected Living Policy Operations team and other
functional areas to design new processes and solve process related
Strategic Planning and Process Improvements (20%)
Assist with the development of procedures, best practices, work
instructions, internal process workflows and other process
Work with liaisons from the business lines as required to
encourage a culture that advocates process improvement.
Optimize workflow and process to maximize overall
Strong collaborative skills and ability to work with a
Excellent communication (oral and written) skills, interviewing
skills, and presentation skills with an ability to express complex
technical concepts in business terms.
Monitor and report on process improvement requests as
Demonstrate analytical and project management skills.
Creative, solutions-oriented, and strategic thinker.
Ability to work independently.
Ability to multi-task and understand prioritization of
Excellent organization and follow-up skills.
Ability to work in a rapidly changing environment.
Strong analytical, facilitation, and process mapping skills.
Proficient in Microsoft Office products, including Visio.
Must be decisive and results oriented with a high level of
integrity and customer focus.
3-5 years of experience working in Policy Operations or
1-2 years of experience working in an IT Agile
Experience developing processing procedures and change
NOTE: This is a remote position.
Benefits and Value Proposition
We offer a competitive salary and comprehensive benefits to full
time and part time employees including medical, dental, STD, LTD,
life insurance, pension plan, generous paid time off
and much more.
We strive to maintain a professional, yet friendly environment
and promote professional and career development for our
Assurant is an Equal Employment Opportunity employer. All
aspects of consideration for employment and employment with the
Company are governed on the basis of merit, competence and
qualifications without regard to race, color, religion, sex,
national origin, age, disability, veteran status, sexual
orientation, or any other category protected by federal, state, or
Assurant (NYSE: AIZ) is a global provider of risk
management solutions, protecting where consumers live and the goods
they buy. A Fortune 500 company, Assurant focuses on the housing
and lifestyle markets, and is among the market leaders in mobile
device protection; extended service contracts; vehicle protection;
pre-funded funeral insurance; renter’s insurance; lender-placed
homeowner’s insurance; and mortgage valuation and field services.
With approximately $42 billion in total assets and $8 billion in
annualized revenue, Assurant is in 21 countries and operates across
North America, Latin America, Europe and with an emerging footprint
For more information, please visit https://www.assurant.com/
To learn more about our current opportunities and apply online,
please visit: jobs.assurant.com
Keywords: Assurant, Duluth , Sr Business Unit Systems Analyst, Other , Duluth, Minnesota
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