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Advanced Medical Support Assistant

Company: Department of Veterans Affairs
Location: Hayward
Posted on: June 10, 2021

Job Description:

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Duties

Summary

The Advanced Medical Support Assistant (AMSA) works in the Primary Care/Specialty Medicine service line at the Community Based Outpatient Clinic (CBOC) located in Hayward, WI and Rice Lake, WI. The AMSA impacts the administrative aspect of patient care including: access, scheduling/coordinating appointments, collecting and updating demographic and insurance information, managing the Electronic Waiting List, patient processing and customer service.

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Responsibilities

Major duties include but are not limited to:

  • Coordinates with the patient care team to review clinic appointment availability to ensure schedules are closely monitored
  • Develops/maintains effective communication with the patient, interdisciplinary care team, VA medical center and other agencies
  • Communicates with non-VA medical facilities
  • Manages a system for follow-up care such as consults, tests, etc
  • Performs receptionist duties, customer service and other duties assigned for the proper and timely treatment of patients
  • Maintains appointment schedules for one or more outpatient clinics
  • Assists with clinic access contingency plans by adjusting appointment times, location or dates
  • Screens/receives phone calls in a courteous and timely manner
  • Participates in team huddles and team meetings to manage, plan, problem solve and follow up with patient care
  • Sets priorities and deadlines, adjusting the flow and sequencing of work to meet team and patient needs
  • Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure

Work Schedule: Monday, Tuesday, Thursday, Friday; tour will be discussed during the interview process

Financial Disclosure Report: Not required

Travel Required

Not required

Supervisory status

No

Promotion Potential

6

  • Job family (Series)

0679 Medical Support Assistance

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Requirements

Conditions of Employment

  • You must be a U.S. Citizen to apply for this job
  • Designated and/or random drug testing may be required
  • Selective Service Registration is required for males born after 12/31/1959
  • You may be required to serve a probationary period
  • Subject to a background/security investigation
  • Must be proficient in written and spoken English
  • Selected applicants will be required to complete an online onboarding process

Qualifications

BASIC REQUIREMENTS:

a. Citizenship. Citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.).

b. Experience and Education.

(1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position;

OR

(2) Education. One year above high school;

OR

(3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable.

c. Certification. None required.

d. Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, which are a part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply:(1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation.(2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard.(3) If an employee who was converted to Title 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation.

e. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs.

f. Physical Requirements. See VA Directive and Handbook 5019.

g. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j.

GS-06 Advanced Medical Support Assistant: This GS-6 Advanced Medical Support Assistant position is above the full performance level for this job series and requires experience beyond the basic requirement for positions in this occupation.

EXPERIENCE:

One year of experience equivalent to the GS-5 grade level that equips the candidate with the following:

  1. Operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports.

  2. Schedule medical appointments in a clinical setting.

  3. Work independently in the accomplishment of a wide variety of duties performing patient support work.

  4. Communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers.

  5. Customer service with the ability to identify customer concerns and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

AND

Candidates must be able to demonstrate all of the knowledge, skills and abilities below:

  1. Abilityto collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met.

  2. Ability to independently set priorities and organizes work to meet deadlines, ensuring compliance with established processes, policies and regulations.

  3. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns.

  4. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care.

  5. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc.

  6. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians.

References: See VA Handbook 5005/53, Part II, Appendix G, page II-G45-4 & II-G45-5

Physical Requirements: The work is primarily sedentary, however, there may be some walking, standing, bending and transporting items under 20 pounds. Works extensively in the hospital computer system.

Education

There is no educational substitute for experience for the Advanced Medical Support Assistant position.

Keywords: Department of Veterans Affairs, Duluth , Advanced Medical Support Assistant, Other , Hayward, Minnesota

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