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Customer Experience Operations Intern

Company: Allete
Location: Duluth
Posted on: June 9, 2021

Job Description:

RESPONSIBILITIES:

  • Support Customer Experience Operations in meeting operational requirements and quality customer service expectations.
  • Support Customer Experience Operations in conducting best practices benchmarking, establishing operational dashboards, evaluating effectiveness, and identifying potential process changes.
  • Assists with standard billing and maintenance transactions in billing, metering, and other related systems to ensure accurate customer billing, accurate revenue reporting and adherence to regulatory requirements.
  • Assists in the development and maintenance of documentation for department procedures.
  • Provides project support, as needed, for program and service offerings such as energy affordability, rate options, and other projects as assigned, including customer outreach.

REQUIRED EDUCATION:

  • Candidate must be a currently enrolled in a Bachelor degree program with an expected graduation date between December 2021 to December 2023.
  • Preferred degree in Business, Accounting, or other related field.

  • Cumulative GPA of 3.0 or higher

REQUIREMENTS:

  • Strong communication skills to establish and maintain positive working relationships.
  • Proficiency in Microsoft Word/Excel is required.
  • Proficiency in Microsoft Access or other database query tool is desirable.
  • Possess the ability to multitask and be process-oriented.
  • Ability to be timely, technically savvy, a team player, and enjoy a fast-paced work environment.
  • Candidate must be adaptive to changing work projects and priorities, highly analytical and customer service oriented
  • Ability to maintain strict confidentiality to assure customers' right to privacy.

SPECIAL REQUIREMENTS:

  • This position may be subject to assessment of skills, job match and/or aptitude.

DURATION OF INTERNSHIP:

  • The internship will be full time during the summer and part time (20-25 hours per week) during the school year. This role is expected to run approximately from May 2021 through May 2022. Hours and duration are subject to change based on company need.

External applicants must apply online via www.allete.com/careers.

ALLETE is an Equal Opportunity / Affirmative Action employer. Employment selection and related decisions are made without regard to race, color, creed, religion, national origin, sex, sexual orientation, veteran status, disability, age, marital status, membership or activity in a local human rights commission, status with regard to public assistance or any other protected class.

If you are an individual with disabilities who needs accommodation or you are having difficulty using our website to apply for employment, please contact our Human Resources department at 218-723-7553.

EEO/AA/F/M/Vet/Disabled

Keywords: Allete, Duluth , Customer Experience Operations Intern, Other , Duluth, Minnesota

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