Engage and participate in patient/customer journey as dictated
by business and location demands including but not limited to:
assisting in preliminary testing, assisting in OD exam transition,
selling eyewear, and dispense/ship. Sell eyewear products and
services utilizing the Company selling strategy to serve the
Customer's needs and deliver daily and weekly sales goals. In
addition to patient/customer facing responsibilities, associate
will execute routine operational functions such as: merchandising,
maintaining supplies, shipping orders, ensuring health regulations
per COVID-19 and opening/closing procedures as needed. Engage in
site key holding responsibilities as needed.
Compliance to all Covid-19 protocols including, but not limited
a. Observe best-in-class behaviors as it relates to social
distancing and COVID 19 protocols: Install Social Distancing sign
at store front. For Mall Locations advice patients to call before
proceeding to the stores as signage will not be visible. Ensure
chairs in waiting area are six (6) feet apart, to ensure
recommended separation, where possible
b. Ensure associates understand the importance of social
distancing, cleaning protocols and cleaning hygiene practices:
frequent handwashing, not shaking hands, cover nose and mouth while
coughing or sneezing, avoid touching eyes / nose / mouth with
c. Associate to provide frame tray that has been cleaned prior
to while maintaining social distancing with all patients.
d. Ensure patient places all selected/tried-on frames into frame
trays, do not allow customers to try on frame and place back on
board before cleaning both frames and trays.
e. Confirm with patients prior to scheduled appointment to
ensure all intake/screening questions are complete, identify
essential needs & COVID-19 pre-screening are met and email Patient
History paperwork to patients
Assist in preliminary testing data collection (pre-test) as
dictated by business needs. Utilize Patient Flow form and entering
Assist in transitioning assigned patients to/from OD to sales
floor and ensure comprehension of exam, answer questions as needed
Identify customers' needs/lifestyle selling, offering current
promotions, multiple pair offerings, obtaining prescription,
offering our Unbeatable Price/Money-Back Satisfaction guarantee,
Sell, fit and dispense frames and other accessories through the
use of accurate measurements, verification of ordered products and
adjustments of various optical products, in accordance with the
Responsible for shipping orders, final inspect, and packaging of
Complete sale and ensure accuracy of Rx, eyewear product, and
Inform patient ship-to-home provided for all glasses and contact
Complete company required training programs .
As required by changing business needs, complete additional
responsibilities as assigned .
- Assist in customer service issues that cannot be solved to the
next scheduled member of the management team
(Key Holder) Additional responsibilities for those assigned by
store leadership team:
- Perform all opening procedures to include: making a timely and
accurate bank deposit, verify cash on hand
- Open POS system and sign and file POS reports.
- Complete all end-of-day reports, run POS reports, count cash at
final closing and prepare/deliver the deposit as needed.
- 12 months optical experience necessary (within Visionworks or
other organization) or ABO Certification in lieu of experience
- HS diploma, GED or equivalent related job experience
- Maintain Optician License requirements per state guidelines, as
- Ability to work a completely flexible work schedule including
nights and weekends
- Work changing schedules to meet business demands
- Work inside location
- Strong organizational skills
- Speak clearly and effectively
- Calculate, manipulate, and interpret numbers/data
- Read English
- Problem solve, reason and resolve issues effectively
- Meet customer expectations
- Work under stress with interruptions and deadlines
- Think logically
- Follow procedures and instructions
- Use computer effectively and view computer screen
Associate ID #:
- Exhibit empathy in all situations
- Attention to detail
- Bend and stoop continuously
- Reach above shoulder continuously
Essential Responsibilities related to Physical Demands/Work
The physical demands described here are representative of those
that must be met by an associate to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform essential
functions. While performing the duties of this job, the associate
is required to stand, use hands and fingers to handle, feel, pick
or pinch, and talk or hear most of the time. The associate is
occasionally required to stand, walk, and reach with hands and
arms. The associate must frequently lift and/or move up to 20
pounds. The noise level in this location is moderate (use of
computers, printers and machines).
Essential Responsibilities related to Behavioral
- Must be detail orientated and well organized.
- Must be able to communicate clearly and effectively with other
associates and clients.
- Must be energetic and self-motivated.
- Must be a team player.
- Must be able to problem solve.
- Ability to work onsite and participate in interactive onsite
meetings on a regular and predictable basis.
- Ability to initiate immediate interaction, coordination and
collaboration with team members, clients, customers etc.
HIPAA & Security Requirements
All Associates must comply with the Health Insurance Portability
Accountability Act of 1996 (HIPAA) as it pertains to disclosures of
protected health information (PHI) as described in the Notice of
Privacy Practices and HIPAA Privacy Policies and Procedures. As a
component of job roles and responsibilities, Associates may have
access to covered information, cardholder data or other
confidential customer information which must be protected at all
times. As a result, Associates must explicitly adhere to all data
security guidelines established within the Company's Privacy &
Security Training Program.
Visionworks is an equal opportunity employer, committed to the
hiring, advancement and fair treatment of individuals without
regard to race, color, religion, sex, age, sexual orientation,
gender, national origin, ethnicity, disability or veteran status,
or any other protected status designated by federal, state or local
The specific statements shown in each section of this
description are not intended to be all-inclusive. They represent
typical elements and criteria considered necessary to perform the
job successfully. As required by changing business needs, complete
additional essential responsibilities as identified and
- Job Family Contributor
- Job Function Retail Incentive Plan
- Pay Type Hourly
- Minnesota, USA
- Store 615, 1600 Miller Trunk Hwy, Duluth, Minnesota, United
States of America