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Junior Service Delivery Engineer (Contract) (JR1023878)

Company: Broadridge
Location: Duluth
Posted on: June 7, 2021

Job Description:

Broadridge Financial Solutions, Inc. (BR), a $4 billion global Fintech leader and part of the S&P 500 Index, is a leading provider of investor communications and technology-driven solutions to banks, broker-dealers, asset and wealth managers and corporate issuers. At Broadridge, we do well by doing good. Our unique culture is guided by the Service-Profit Chain-the idea that success is mutual, directly connecting employee engagement, client satisfaction, and the creation of stockholder value. We enable better financial lives by powering investing, governance, and communications for our clients, their customers, and the financial services industry.

Broadridge is growing! We are looking for a Service Delivery Engineer in our Duluth location, working remotely.

Does the idea of collaborating with other hardworking and exceptionally industry technology leaders empower you? Are you looking to deliver innovative solutions that transform the customer experience for major brands across the world? Then we urge you to explore our opportunity below!

  • Operate as the product owner, helping to prioritize the backlog
  • Document client business rules, requirements, and customization(s) and ensure proper configuration of the platform
  • Day to day project management and delivery of consulting services for clients throughout the engagement life-cycle, ensuring delivery meets customer requirements on time and within project team resources to ensure successful project outcomes
  • Report weekly status updates and escalate project risks to clients and the account team
  • Identify unmet client needs and solution product and service configuration to address w/ quality
  • Promote training and education services to ensure successful customer onboarding and readiness
  • Manage and optimize new client on-boarding and roll out process
  • Own the product configuration lifecycle on client's behalf from need identification to requirements gathering and documentation to high quality production launch and post launch monitoring
  • Partner with sales, success and support organizations to ensure client satisfaction
  • Lead team effort in engagement scope and subsequent pricing
  • Proactively identify and contribute to process improvements including automation opportunities and execution playbooks
  • Deliver meaningful product feedback to leadership and the product management team
  • Assist leadership with recruiting and training of team members
  • Manage up to 3 engagements simultaneously

Broadridge is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age or any other protected status. "Everyone Benefits from Diversity & Inclusion. Diverse & Inclusive Teams Drive Growth." US applicants: Click here to view the "EEO is the Law" poster. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation in the event you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request a reasonable accommodation(s) by calling 888-237-7769 or by sending an email to BRcareers@broadridge.com

Keywords: Broadridge, Duluth , Junior Service Delivery Engineer (Contract) (JR1023878), Other , Duluth, Minnesota

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