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Guest Services Representative - Part Time

Company: Oliver Companies
Location: Duluth
Posted on: May 3, 2021

Job Description:

Join our growing team! Oliver Companies, headquartered in Duluth, MN, is a leading property management company that has been operating since 1978. Through our history and strong values, we have become accomplished in hotel development and management. Our properties are located across the country and fly flags from Hilton, IHG, Choice, and Marriott. Property Location: The Suites Hotel at Waterfront Plaza - Duluth Essential Duties and ResponsibilitiesProvides exceptional guest service and ensures all guest inquires and concerns are addressed promptly Registers and processes guests upon arrival and departureDemonstratestelephone courtesy and professionalismAttentively listens to guests and anticipates any additional needs or concerns Maintains clean and professional appearance ofpublic areas and hotel officeUses appropriateselling techniques to maximizerevenue and occupancyEnsures all guest accounts are complete and accurateDemonstrates a working knowledge of all services and facilities of the hotel and local areaComplies with the hotel's standard operating procedures and policiesAssists in monitoring andupholding procedures for safety of guests and hotel team membersProcesses departmental reportsAssists team members and other departments as needed to contribute to operational efficiencyDelivers amenities and general assistance to guests as requestedPerforms additional responsibilities as assigned by leadership QualificationsStrong interpersonal and communication skillsStrong organizational skills and attention to detailAbility to handle stressful situations with poise and professionalismConduct work-related functions in a professional manner

Keywords: Oliver Companies, Duluth , Guest Services Representative - Part Time, Other , Duluth, Minnesota

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