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Centralized Services RN - Minnesota

Company: Planned Parenthood
Location: Grand Rapids
Posted on: May 3, 2021

Job Description:

Planned Parenthood North Central States

Centralized Services RN - MN

Starting Wage: $26/hour, adjusted based on experience

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Under direct supervision of the Centralized Services Manager, the Centralized Services RN is responsible for answering inbound communications for all PPNCS clinics, with a focus on clinically oriented questions from established PPNCS patients. The Centralized Services RN is also responsible for managing communication and facilitating follow up for patients with abnormal test results. Centralized Services RNs are advocates in implementing our mission to "affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education and fierce advocacy."

Essential Functions and Responsibilities

  • Primary responsibility to respond to inbound clinical communications, including triage of patient calls regarding reproductive health. Such triage efforts may include:
  • Appropriately responding to medical questions and concerns of PPNCS patients, including patient education regarding various reproductive health topics, including family planning and abortion care.
  • Referring to appropriate community resources and/or Urgent care/Emergency Department
  • Documenting patient calls, assessment, and information provided in a concise, accurate and thorough manner, including any referrals and/or need for follow-up by Triage RN or patient's home clinic
  • Providing accurately reporting of patient data to appropriate staff as indicated
  • Utilizing approved protocols including the PPNCS Medical Standards and Guidelines (MS&G
  • Making appointments at PPNCS

  • As a member of the Centralized Services team, manage clinical communications with patients regarding follow up for abnormal test results, including:
  • Making outgoing calls or sending outgoing communications (letters, portal messages) notifying patients of abnormal test results and reminding patients of follow up recommendations
  • Educating patients about abnormal lab results and follow up recommendation
  • Managing follow up communications as indicated in plan requirement
  • Coordinating follow up care for patients, partnering with clinical staff as needed
  • Consulting with the Centralized Follow Up clinician as needed
  • Utilizing approved RN Condition Specific Protocols and the PPNCS Medical Standards and Guidelines (MS&G)

  • Other responsibilities may include:
  • Responding to online "Ask a Nurse" portal questions from PPNCS patients
  • Managing phone & online birth control refill requests
  • Coordinating with product manufacturers to determine plan for products affected by a refrigerator temperature excursion at a PPNCS clinic
  • Completing IUC pre-assessment phone calls, including educating patients about the method and procedure, and reviewing pre-procedure instructions
  • Performing quality audits as requested/required
  • Completing post procedure follow up phone calls, i.e. Colposcopy, IUC and implant insertion, Medical AB, Surgical AB

  • Perform additional related duties as requested; accept the assignment of other duties and responsibilities within the scope of the RN role, training, expertise, and schedule availability


  • Supports, cooperates with, and implements specific procedures and programs for: safety and security, confidentiality, quality assurance, compliance with current laws and regulations including HIPAA and mandated reporting, and training
  • Supports Health Services and patient access by being able and willing to pick up shifts at other health center locations as needed
  • Committed to collaborating in a diverse organization through equitable practices and an inclusive culture.
  • Supports and participates in:
  • Common teamwork; Cooperates and works together with all co-workers,
  • Uses tactful, appropriate communications in sensitive and emotional situations demonstrating compassion, empathy and dignity for all
  • Follows up as appropriate with supervisor, co-workers and patients regarding reported complaints, problems and concerns
  • Promotes positive public image and relations of PPNCS
  • Completes requirements for acceptable attendance and timeliness to work, uniform and dress codes including personal hygiene
  • Performs other work duties as assigned.

Work Hours

Full-time position working 36 hours per week.

Tentative schedule: either 8:00am-4:30pm or 9:00am-5:30pm, schedule has potential to change in future

This position is eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, long-term disability, life insurance, PTO, extended illness leave, volunteer time off, paid holidays, and a 403(b) retirement plan.

Physical Work Intensity and Work Environment

Level 1, Sedentary - Physical requirements require sitting at a desk 6-7 hour per day in front of computer terminal. Must be able to use hands for repetitive action on a daily basis. Lifting up to 20 pounds on an occasional basis and use of computer, telephone, calculator, laser printer, modem and fax on a daily basis. Must be able to climb stairs. The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Required Qualifications

  • Current RN licensure for the State of MN
  • CPR certification
  • Ability to obtain RN licensure in additional states within our affiliate as needed

Desired Qualifications

  • Reproductive health experience
  • Bilingual (English/Spanish) skills
  • Prefer certification and/or two years of experience in telephone triage or two-three years in a Family Planning clinic setting.

Knowledge, Skills, and Abilities

  • Effective communication in person, by telephone, and in writing
  • Ability to answer the phone utilizing excellent customer service, exhibiting clear communication, and maintaining a calm tone of voice
  • Solid clinical knowledge, skill, judgment, and decision-making abilities
  • Maintains strong confidentiality and adheres to HIPAA policies
  • Must be organized and efficient with a strong ability to prioritize
  • Practices within licensure parameters and maintains professional conduct
  • Ability to respond to emergent situations in a calm, professional manner
  • Ability to collaborate across the organization and create internal partnerships.
  • Ability to work independently as well as with clinicians, support staff, and other members of the PPNCS team.
  • Ability to develop and implement triage tools.
  • Computer proficiency with Microsoft office products and other software applications as indicated
  • Current CPR Certification
  • Maintain professional growth and development through continuing education, etc.
  • Ability to work evenings and weekends
  • Willingness to work with volunteers

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied customers and exceptional experiences. When you work for Planned Parenthood you make a difference in the lives of those we serve by affirming the human right to reproductive health and freedom.

PPNCS complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact Human Resources at 612-821-6147.

Planned Parenthood is committed to hiring and fostering a diverse, equitable, and inclusive workforce that effectively employs the skills and talents of all employees in our organization. All applicants will receive consideration regardless of their race, color, creed, sex, gender identity or gender expression, national origin, age, veteran status, marital status, religion, sexual orientation, size, disability, socioeconomic status, or status with regard to public assistance. We encourage diverse candidates to apply for this position. AA/EEO

Any job offer will be contingent upon the results of a background investig

Keywords: Planned Parenthood, Duluth , Centralized Services RN - Minnesota, Other , Grand Rapids, Minnesota

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