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Patient Services Representative

Company: NorthLakes Community Clinic
Location: Iron River
Posted on: May 3, 2021

Job Description:


We are looking for a full-time (1.0 FTE) Patient Services Representative to join our team! The schedule for this position is Monday-Friday 8:00am-5:00pm, and is based at our Iron River Clinic location. The Patient Service Representative's (PSR) main purpose is to navigate patients through Northlakes Community Clinic's services. The PSR will do this by helping to identify and remove barriers by connecting patients to appropriate resources and/or services they need in order to be successful with overall health and wellness.

Patient Services Representative duties include but are not limited to:

  • Utilize EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services/providers.
  • Participate in trainings regarding Customer Service, HIPAA, Business Etiquette, Forms, and Department Flows and ensure compliance in day-to-day operations.
  • Answers telephone and either responds to inquiry, directs caller to appropriate personnel, or initiates a telephone note for response by the appropriate personnel.
  • Manage automated reminder responses, and conducts reminder calls to all patients, as needed.
  • Creates a welcoming environment for patients and visitors by greeting them when they enter our clinic. Directs them to the appropriate locations as needed.
  • Understand services provided within the clinic and also services provided across the organization. Understand how to navigate patients to those services.
  • Explain department flow and Patient Experience within your service line to patients.
  • Helps to process/coordinate internal and external referrals as appropriate for department/site needs.
  • Coordinates prior authorizations for patients based on insurance guidelines as required.
  • Verifies patient's insurance eligibility by checking necessary portals for current status.
  • Collects payment from patients and reconciles daily cash reports.
  • Patient Services Representative shall be cross-trained in the functions of various front desk duties, as some positions may be more specialized than others.
. Requirements:
  • High school diploma or equivalent plus either one year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Previous customer service experience is required.
  • Ability to pass a Wisconsin Healthcare background check.
  • Wearing a mask is a requirement for all of our positions.

Preferred Skills

  • Demonstrated ability to navigate computerized applications associated with job duties. Example: EMR, EDR, VSC, Patient Portal, Insurance Portals, Reminder Call system, etc.
  • Demonstrated knowledge of ethics, HIPAA, Business Etiquette, etc. as evidenced by current training certificate of completion.


  • $14.28-$16.92/hour depending on experience

Deadline to Apply

  • Until Filled

Benefits Package Includes:

  • Health and dental insurance
  • 403b retirement plan-- up to 4% employer match
  • Three weeks Paid Time Off (PTO)
  • Generous holiday pay
  • Tuition reimbursement (eligible after one year of employment)
  • Employer-paid life insurance benefit
  • Employer-paid short & long-term disability insurance

Email with questions. To apply for this position or for additional information, please visit our website at

As a Community Health Center, we provide care to everyone, regardless of their ability to pay. Our Mission is to respond to the healthcare needs of our communities with an integrated array of quality services and actively remove barriers to wellness. We take pride in our team of passionate professionals who work to make a difference in the lives of all people. Our Vision is healthy, prosperous, engaged communities where everyone thrives. We work towards our vision by providing comprehensive, integrated, whole-person care, including medical, dental, behavioral health, and prescription services.

NorthLakes Community Clinic is an Equal Opportunity Employer. All qualified applicants will be considered for employment regardless of age, race, color, creed, religion, sex, sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.



Keywords: NorthLakes Community Clinic, Duluth , Patient Services Representative, Other , Iron River, Minnesota

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