SOU- Team Lead IT Preclosing

Company: OS National
Location: Duluth
Posted on: April 5, 2021

Job Description:

6290 - Escrow Transactions, Post- and Pre-Closing / Are you intrigued by the thought of revolutionizing a trillion-dollar industry? Do you want to be part of a cutting-edge company that is customer obsessed? A company growing at lightning speed that is full of opportunity? If so, we are seeking smart, customer focused, and energetic professional to join our team to help us to the next level of excellence! What is Title & Escrow at OS National LLC?-- OS National LLC is a title & escrow company that focuses on providing boutique service on a national platform. Our delivery solutions include a full complement of origination and default services directed at leading national mortgage originators and servicers. We offer a centralized, single point of contact which creates efficiency throughout our process and reduces operating costs for everyone involved. ROLE AND RESPONSIBILITIES

• Responsible for assuring completion of all the work of the SOU IT Preclosing team. Communicates OSN goals and deadlines to team. Motivates team members and assesses performance. Provides help to management, including hiring and training, and keeps management updated on team performance.
• Assist in the evaluation of internal and external candidates for SOU IT Preclosing role.
• Train new employees on the ESS IT Preclosing team responsibilities and the use of ResWare to support the process.
• Lead by example by modeling the OSN Values in interactions with internal and external partners and stakeholders.
• Monitor ResWare Action Items through Action Lists and Reports to assure all work is completed in a timely manner, follow-ups take place as required and that ResWare is consistently documented with all work efforts.
• Coach and mentor Team Members to reinforce OSN's learning and development initiatives and the SOU career progression path, including supporting the scheduled checkpoints with each Team Member.
• Be available to Team Members to support questions and assist with escalated or complex matters.
• Assist with the development and ongoing maintenance of process maps, procedures and job aides for the SOU IT Preclosing team functions.
• Share constructive feedback related to process improvements, efficiencies, quality enhancements and other suggestions related to the SOU IT Preclosing processes as well as the touchpoints with upstream and downstream processes.
• Onboard and maintain roster of BPO team members.
• Coordinate and schedule BPO training for SOU functions.
• Other related duties as assigned or requested. COMPETENCIES
  • Excellent verbal and written communication skills
  • Customer and client focus
  • Able to convey a vision and coach/mentor people
  • Team player with a demonstrated ability to interact effectively with others
  • Proactive in identifying areas for improvement and making constructive suggestions
  • Organized and able to multi-task
  • A positive, outgoing team player who is willing to assist others QUALIFICATIONS
    • Demonstrated proficiency in the ESS IT preclosing process tasks and the use of ResWare to manage workflow and transactions
    • BA/BS from an accredited institution is preferred
    • Experience working in a high-touch customer service environment OS National offers its employees a comprehensive suite of benefits that include a generous Paid Time Off plan, Medical, Dental, 401K, Disability, and Life Insurance. Compensation will commensurate with experience. OS National is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.--

Keywords: OS National, Duluth , SOU- Team Lead IT Preclosing, Other , Duluth, Minnesota