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Implementation Specialist

Company: Waystar Health
Location: Duluth
Posted on: April 3, 2021

Job Description:

Client Success - Solution Adoption- SMB / Waystar modernizes healthcare payments through innovative, cloud-based technology. We provide the highest-rated client experience to more than 450,000 providers, 22,000 healthcare organizations and 750 health systems and hospitals around the country. Together, our technology, data and client support streamline workflows and improve financials for our clients, so that they can focus on their patients. We are deeply committed to living out our organizational values: honesty; kindness; passion; curiosity; fanatical focus; best work, always; making it happen; and joyful, optimistic and fun. What is the purpose of this position?-- Right now, we are looking to add serious talent to our Solution Adoption Project Management team. The role of the Solution Adoption Implementation Specialist is to plan, execute, and finalize projects according to agreed upon project timelines. The Implementation Specialist is responsible for coordinating the efforts of project resources in order to deliver projects according to plan. The Implementation Specialist will also define the projects objectives and oversee quality control throughout the duration of the project. Key performance indicators for this position are to meet or surpass client's expectations and receive a favorable rating from the client upon project completion, ensure project completion is resolved within expected time frame and achievement of project estimated revenue prior to transition of the business account.--

  • Ability to comprehend Data Dictionaries, file structures and file formats
  • Complete understanding of the Waystar solutions and how the solutions can be applied to the clients business practices
  • Direct and manage multiple client projects and facilitate to a timely resolution of project
  • Define project scope, goals and deliverables that support operational business goals
  • Effectively communicate project expectations with client, project team members and all involved parties
  • Set and continually manage project expectations with client and project team members
  • Plan and schedule project timelines and milestones using operational appropriate tools
  • Proactively manage changes in project scope and devise contingency plans for these changes
  • Identify and timely resolution of service disruption to the satisfaction of all parties involved
  • Appropriately escalate incidents that compromise project deliverable to the appropriate personnel
  • Timely execution of task and project deliverables
  • Meet project financial objectives to comply with estimated project revenue
  • Demonstrate effective written and verbal communication skills
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Must possess Project Management skills in a Healthcare setting
  • Vendor relations skills would be a strongly preferred
  • Consistently reliable and account for ones actions
  • Client and colleague relationship management skills
  • Perform other duties and /or projects as assigned by management within the area of responsibility and control
  • Travel may be required Do you fit our team?
    • Medical Practice experience
    • Experience with the implementation of a system software
    • Demonstrated experience in project management
    • Ability to multi-task and prioritize effectively
    • Serve as a liaison between client and internal project team
    • Ability to adapt to various levels and possess influencing skills at all levels
    • Must be a quick learner and self-motivated
    • Demonstrated problem solving skills, be process driven, but must be able to work in a team environment
    • Proficient in Microsoft Office application suite and basic computer functionality In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Waystar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Waystar Health, Duluth , Implementation Specialist, Other , Duluth, Minnesota

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