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Customer Care Representative

Company: DBS
Location: Duluth
Posted on: May 9, 2020

Job Description:

*Due to the COVID-19 pandemic and possible limited staff in the office, you may experience a longer wait period in communication regarding hiring. Your application will be reviewed, but please be patient and reach out to careers@dbsrepair.com with any questions.

DBS, a regional leader in basement waterproofing, foundation & crawl space repair, concrete repair, basement finishing, and whole-home energy solutions is looking for a Customer Care Representative to join our growing team.

Our purpose at DBS is to create lasting "WOW" relationships with our customers while providing permanent home performance solutions. We care deeply for and strive to build a long-term relationship with each customer. At DBS we also redefine for our employees. We want our employees to know that they are the most valuable to us and experience success in a way they never imagined for themselves.

The schedule for this position will be daytime hours Monday-Friday, and occasional weekends

What We Would Provide You


  • A trusting, respectful, and fun culture
  • The best tools and training to get the job done the right way
  • A solid pay and benefits package: health, vision, dental, 401(k)
  • A team you can be proud of
  • Opportunities for professional growth

    What You Would Do


    • Represent us by answering calls, setting service and sales appointments, and following up with customers on various issues
    • Provide tactical support to other departments of the company
    • Keep customer records and database current
    • Communicate with customers to ensure their satisfaction with our work
    • Provide customers with a remarkable WOW experience

      What We Need For This Role


      • Experience in customer service
      • Exceptional telephone and interpersonal skills
      • Ability to communicate effectively through both verbal and written means
      • Basic computer skills and knowledge

        If you pride yourself in providing exceptional customer service and want to be valued for what you bring to the team, apply today to join us as our Customer Care Representative.

        All offers are contingent on submitting to and passing a thorough background check and Drug Test prior to starting.

        Vision: "A world where every family lives in a healthy, safe and comfortable home!"

        Mission: "Creating lasting "WOW" relationships with employees and customers, while providing permanent home performance solutions!"

        Values: "Commitment, Integrity, Respect, Teamwork, and Opportunity!"

        For more information about our company, visit www.DBSrepair.com.

        DBS is an Equal Opportunity Employer.

Keywords: DBS, Duluth , Customer Care Representative, Other , Duluth, Minnesota

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