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Staff Technical Writer

Company: Kapsch
Location: Duluth
Posted on: August 17, 2019

Job Description:

Kapsch TrafficCom is a global leader in the ITS (Intelligent Transportation Systems) industry, focused on connected vehicles, highway traffic management, electronic tolling, and smart city solutions.

Learn what keeps Kapsch "always one step ahead" in people and technology by visiting our website https://www.kapsch.net/us/ktcKapsch TrafficCom is seeking a Staff Technical Writer to join our documentation team in Duluth, GA.

The Staff Technical Writer (TW) works on the Technical Publications team, writing content for a variety of documents that support our ongoing transportation projects. Writing tasks range from authorship of end-user guides to copy-editing of technical design documents. Writers drive collaboration between departments by interviewing subject matter experts (SMEs) for content, such as software developers, system engineers, and project leads. They also gather relevant materials, such as org charts, drawings, wiki entries, checklists, and other supporting artifacts. With research in hand, he or she builds documents that align with the Kapsch quality standards and client expectations. Staff writers are self-motivated and work well with others. They follow departmental editing guidelines, track their work in Jira, and keep document hand-offs between team members clean throughout document life-cycle.

Essential / Core Functions


  • Research, analyze, and convert data into a written narrative
  • Collaborate with other technical writers to create or locate missing content
  • Interview SMEs to clarify ambiguous passages and to gather missing information
  • Drive the document revision process, helping SMEs resolve client comments about document content
  • Use client requirements to assess a document's purpose and the applicability of content
  • Follow departmental editing processes and checklists
  • Track document events and hours in Jira
  • Coordinate with document control specialists for document submittals
  • Report work completed, and challenges faced, to his or her Lead Technical Writer

    Knowledge /Skills Required to Perform Essential Functions

    • Excellent research and writing skills
    • Proven history of initiating and executing technical writing tasks, including collecting inputs from SMEs, analyzing resources, and authoring new content
    • Vocabulary for discussing grammar, rhetoric, and style of a technical text
    • Substantial experience with technical document genres such as user manuals, installation guides, software documentation, design documents and training guides
    • Transportation industry knowledge and/or professional publication process experience
    • Excellent communication and coordination skills

      Preferred qualifications

      • Proficiency with Microsoft Word, Excel, Visio, and SharePoint
      • Experience documenting large integrated hardware or software architectures
      • Familiarity with Atlassian's Jira and Confluence
      • Background in Transportation Industry

        Communication Skills

        • Clarity and conciseness in written and oral communication
        • Preparedness, such as preparing questions and topics for meetings and SME interviews
        • Active listening, such as identifying action items during meetings
        • Open communication, such as clarifying captured action items with the Lead TW

          Education / Experience

          • Bachelor's degree in Communications, English, or Engineering
          • 2 years of experience working in the technical sector performing technical writing or editing

            The Kapsch portfolio of Advanced Traffic Management (ATM) services includes over 40 systems that integrate ATMS, SCADA (Supervisory Control and Data Acquisition), and automation for collecting real-time traffic and facilities-related data from highways, managed lanes, bridges, and tunnels. This information is delivered to a traffic management center where it is processed for actionable use by road operators, government authorities, and road users.

            Our tolling solutions span all-electronic toll collection in free-flow traffic, automated payment at conventional toll plazas, and city tolling. Our solutions comprise radio communication via micro waves, vehicle tracking via GNSS (Global Navigation Satellite Systems), ALPR (Automatic License Plate Recognition) video tolling, and vehicle classification via video and laser sensors LVDC (Laser Vehicle Detection and Classification). Our systems can manage operations for areas ranging from individual roads to entire regions, and can be modified for distance-based or time-based charging.

            Our combined intelligent mobility solutions are used to aid traffic management personnel in making critical decisions during emergency response situations, as well as for providing real-time traffic information to road users from the highway to the city.

            Kapsch TrafficCom is a leading global provider of intelligent transportation systems (ITS) and offers solutions across our customers' entire value chain - from single products and components, to fully integrated turnkey systems and solutions in the applications of electronic toll collection, commercial vehicle operations, and highway traffic management. The Company is headquartered in Vienna, Austria with North American headquarters in McLean, Virginia and offices throughout the United States (Virginia, Georgia, New York, New Jersey, Texas, California), Canada (Mississauga) and Mexico (Mexico City).

            Kapsch TrafficCom is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex.

            Kapsch TrafficCom is a drug-free workplace.

Keywords: Kapsch, Duluth , Staff Technical Writer, IT / Software / Systems , Duluth, Minnesota

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