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Customer Support Executive (Inbound)

Company: Softcom Systems Inc
Location: Duluth
Posted on: August 11, 2019

Job Description:

Details: The successful candidates will provide inbound customer support via telephone, email and chat. -- Answer all inbound queries as per call flow procedure -- Knowledge to process to ensure high quality and customer service -- Involvement in motivational activities, implementing feedback given. -- Updating various logs like escalation log, complaint tracker etc. -- Ensuring data security - for the personal data of customers -- Understanding about delivering outstanding customer service -- Good verbal and written communication skills -- Fluent English -- Good Computer Skills

Keywords: Softcom Systems Inc, Duluth , Customer Support Executive (Inbound), IT / Software / Systems , Duluth, Minnesota

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