Telecommunications Operator - Incentive Eligible
Company: St. Luke's
Location: Duluth
Posted on: May 21, 2023
Job Description:
NOW OFFERING A $250 SIGN-ON BONUS!
- JOB SUMMARY
- The Telecommunications Operator is responsible for answering
and processing routine and emergency hospital calls. Responsible
for answering and processing all answering service calls.
Responsible for responding to all emergency codes, procedures and
alarms. Maintains Physician On-Call schedule and responds to
Physician Posting Requests.
- MINIMUM QUALIFICATIONS
- Education: High School Graduate.
- Experience: Six (6) months of clerical or customer service.
Keyboarding experience. Basic computer skills.
- Licensure/Certification/Registration: N/A
- PREFERRED QUALIFICATIONS
- Education: N/A
- Experience: N/A
- Licensure/Certification/Registration: N/A
- KNOWLEDGE, SKILLS AND ABILITIES
- Ability to work with a heavy call volume accurately. Learn to
operate hospital computerized call director console and the various
alarm/emergency systems quickly and accurately. Keep accurate and
complete records. Ability to work alone for eight hours. Learn and
remember names, locations, numbers and emergency procedures. Think
quickly and perform multiple tasks effectively under stress. Speak
clearly and be courteous and polite when dealing with staff,
patients and the public. Work odd hours and rotating shifts,
including weekends. Type on a computer keyboard at a speed
efficient enough to perform the tasks listed above. Consistently
demonstrate the ability to handle difficult situations, at the same
time meeting the communication needs of patients and staff with
courtesy and efficiency.
- READING - Intermediate: Ability to read and interpret documents
such as operating and maintenance instructions and procedure
manuals.
- WRITING - Intermediate: Ability to write routine reports,
correspondence, or procedures.
- SPEAKING - Intermediate: Ability to effectively present
information in one-on-one, small group situations or before groups
of customers, clients, and other employees of the
organization.
- MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract
two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money
and weight measurement, volume, and distance.
- REASONING ABILITY - Intermediate Skills: Ability to apply
common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems
involving several concrete variables in standardized
situations.
- PHYSICAL DEMANDS AND ENVIRONMENT
- PHYSICAL DEMANDS
- Sitting for extended periods (8 hours)
- Stand - Occasionally Under 1/3 (1-2.5 hours)
- Walk - Occasionally Under 1/3 (1-2.5 hours)
- Sit - Continuously Over 2/3 (5.5 - 8 hours)
- Use hands to finger, handle, or feel - Continuously Over 2/3
(5.5 - 8 hours)
- Reach with hands and arms - Occasionally Under 1/3 (1-2.5
hours)
- Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5
hours)
- Bending-repetitive forward - Occasionally Under 1/3 (1-2.5
hours)
- Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
- LIFTING REQUIREMENTS
- Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
- Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
- WORK ENVIRONMENT
- Typical Noise Level - Moderate noise (examples: business office
with computers and printers, light traffic)
Keywords: St. Luke's, Duluth , Telecommunications Operator - Incentive Eligible, IT / Software / Systems , Duluth, Minnesota
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