Patient Care Coordinator-BSC (80 hrs per pay period)
Company: Essentia Health
Posted on: April 3, 2021
Job Description:Serves as initial point of contact to patients
seeking medical assistance for Essentia Health clinics and
departments. This is a complex, high call volume, patient contact
clinical service position, which provides a wide-range of services
oriented toward gathering patient information, both clinical and
insurance/guarantor, and coordinating the scheduling of services
for patients including ancillary and procedure scheduling, with an
emphasis on excellent customer service. The Patient Care
Coordinator is responsible for handling incoming calls and on line
requests from patients while recording, evaluating and managing
patient needs; communicating with the nursing staff when necessary.
Exhibits and promotes a full understanding of customer service
philosophy; stressing the importance of making a positive impact
upon customers. Must keep current with clinical, provider, and
scheduling information pertaining to the departments served.
Responsible for accurately scheduling a wide range of patient
appointments types, including procedures, for numerous Essentia
departments and clinics.Responsible for full pre-registration of
all patients calling to schedule an appointment, including updating
of guarantor information and verification of insurance eligibility.
Responsible for proficiently and accurately entering data in the
permanent Electronic Health Record while talking with the patient.
Responsible for support of direct marketing campaigns by adhering
to specific data gathering and scheduling guidelines related to
each individual campaign. Responsible to support a variety of
Population Management, Chronic Disease Management and ACO
initiatives through patient registry and outbound calling.Work
Experience:If no education, 1 year experience in a medical office
setting. Clinical scheduling and call center experience preferred.
Strong, accurate keyboarding and verbal communication
required.Ability to work remotely required.Candidates for remote
work will need to have an Internet connection that meets the
following minimum standards:Download Speed 10 MbpsUpload Speed 3
MbpsPing - Latency Best 90 MillisecondsCandidates are encourage to
test their Internet performance by running a test at fast.com or
speed.cloudflare.comEducation Qualifications:Graduate of LPN,
Medical Secretary, Health Unit Coordinator, Medical Assistant,
Paramedic, EMT or similar program.Licensure/Certification
Qualifications:NoneEqual Employment Opportunity (EEO) at EssentiaIt
is our policy to afford EEO to all individuals, regardless of race,
religion, color, sex, pregnancy, gender identity, national origin,
age, disability, family medical history, genetic information,
sexual orientation, marital status, military service or veteran
status, culture, socio-economic status, status with regard to
public assistance, and other factors not related to qualifications,
including employees or applicants who inquire about, discuss, or
disclose their compensation or the compensation of other employees
or applicants, or membership or activity in a local human rights
commission, or any other category as defined by law.
Keywords: Essentia Health, Duluth , Patient Care Coordinator-BSC (80 hrs per pay period), Human Resources , Duluth, Minnesota
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