Hotel Front Desk Receptionist

Company: Ramada Waterfront
Location: Hancock
Posted on: March 16, 2023

Job Description:

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You'll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

Responsibilities:

Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
Perform regular bookkeeping duties: make sure hotel guest information is current and correct
Work with the housekeeping staff to ensure rooms are ready for new guests
Mitigate customer complaints as needed


Qualifications:

Well-versed in taking telephone calls and handling stressful situations
Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
Must have graduated high school, received a GED or equivalent
At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
Working knowledge of Microsoft Office and reservation management systems


About Company:
A Happy hotel with family-style management. Award-winning Ramada Waterfront. Take pride in keeping our clients and employees happy.

Keywords: Ramada Waterfront, Duluth , Hotel Front Desk Receptionist, Hospitality & Tourism , Hancock, Minnesota