Customer Service Specialist

Company: Points North
Location: Duluth
Posted on: March 14, 2023

Job Description:

Job Title: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Client Services SpecialistReports To: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Client Services ManagerPayroll Status: - - - - - - - - - - - - - - - - - - - - - - - - - Non-ExemptDepartment: - - - - - - - - - - - - - - - - - - - - - - - - - - - - Client ServicesLocation: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Hybrid in Duluth, MNHours: - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Full-TimePosition SummaryThe Client Services Support provides product support to clients to enhance their overall Points North product and service experience.Key Responsibilities

• Submit reports on behalf of clients based upon contract terms.
• Maintain accurate and up-to-date records of work performed.
• Perform independent work within Points North applications on behalf of clients at their request.
• Respond to client requests via all communication channels including phone, email, and ticketing system.
• Capture and maintain all support requests, interactions, and communications.Education and Experience
  • Prior data capture experience
  • Prior experience in a SaaS client service or product support environment Required Skills
    • Strong communication skills, written and verbal, specifically with explaining technical terms in a way that non-technical individuals can understand.
    • Independent problem solving and troubleshooting skills.
    • Excellent organizational skills and attention to detail.
    • Ability to understand and resolve technical issues related to our software offerings.
    • Experience communicating and resolving difficult client issues.
    • Proficiency working with Microsoft Office products.Preferred Skills
      • Knowledge of resolving issues with software systems
        • Experience with payroll and benefit data
        • Prior payroll or prevailing wage experience.Powered by JazzHR

Keywords: Points North, Duluth , Customer Service Specialist, Hospitality & Tourism , Duluth, Minnesota