Customer Service Specialist

Company: LSISMPL
Location: Duluth
Posted on: January 21, 2023

Job Description:

This position covers duties at our front desk and call center areas. The right candidate for this position is customer service oriented, highly organized, and is skilled at juggling several things at once The right candidate responds professionally to customer questions and needs, maintaining a courteous and professional demeanor always.DutiesProvide front desk and call center coverageProvide detailed and efficient information about our products and servicesGreet and direct customersSet up telephone reservations for pet lodging, day care, grooming and obedience trainingSet up online reservations for pet lodging, day care, grooming and obedience trainingReservation check-in and check-outRing up retail salesAnswer phones, route calls, record detailed messagesManage credit card and cash transactionsBalance cash drawersQualificationsA minimum of two years of customer service experience in a similar job such as Hotel front desk, retail / and service business, call center, online customer service, reception, or other administrative positionExperience documenting customer interactions through a CRM platformExcellent telecommunication skillsPolished and professional verbal skillsExcellent written communication skillsExceptional listening skillsUpbeat and positive attitudeProficient in the use of email and texting platformsService-oriented demeanorProficient cash management skillsPhysical demands of the jobProlonged standing and sitting depending on work assignmentLift 5-15 poundsAvailability/Hours20-30 hours per weekStone Mountain Pet Lodge is a 7-day per week programShifts run between 6 AM and 6 PM (occasionally until 9 PM)BenefitsEmployee discount on products and servicesHealth insurance available for those averaging 30 hours per weekJob Type: Part-timePay: $17.00 $20.00 per hour

Keywords: LSISMPL, Duluth , Customer Service Specialist, Hospitality & Tourism , Duluth, Minnesota