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Customer Support Services Specialist

Company: Kelly Services
Location: Duluth
Posted on: September 22, 2022

Job Description:

Kelly Services is looking for CUSTOMER SUPPORT SERVICES SPECIALIST for occupational solutions company in Duluth, MN.***HIRE ON OPPORTUNITY***PAY: $18/hrHOURS: 8 hour shift between the hours of 7am-6pm M-FThe Support Services Specialist is the main point of contact for our employer clients and network providers. This individual must accurately gather information to coordinate physical abilities testing services while being an efficient problem solver to resolve issues.JOB DUTIES:

  • Schedule pre-employment and post-injury physical ability tests
  • Provide accurate, valid, and complete information to customers. Document details of scheduled appointments
  • Monitor work queues to meet service timeline expectations
  • Answer incoming and make outgoing phone calls, monitor email, to actively respond to customer requests. First level triage for IT, clinical, and sales inquiries
  • Respond to customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines, and policies
  • Must adhere to strict confidentiality standards related to personal health information QUALIFICATIONS:
    • Proven customer service experience
    • Strong phone contact handling skills and active listening
    • Familiarity with computer systems, MS office suite, and CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of situations
    • Excellent communication skills
    • Ability to multi-task, prioritize, and manage time effectively
    • High school diploma INTERESTED: Please email resume to 3455@kellyservices.com or call 507-416-4206 to discuss.

Keywords: Kelly Services, Duluth , Customer Support Services Specialist, Hospitality & Tourism , Duluth, Minnesota

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