Customer Sales & Service Representative I, Front Counter
Company: Mediacom Communications
Location: Hibbing
Posted on: August 4, 2022
|
|
Job Description:
Mediacom is proud to have received the following
recognition:"2021 Best Managed Companies," "2019 Best Company for
Women to Work," "2017 Best Company for People of Color and Women to
Work," and "Content & Connectivity Human Resources (C2HR)'s 2021
Social Impact Award" GENERAL RESPONSIBILITIES: Provide a positive
customer experience in a prompt and professional manner.
Responsible for all sales activities and retail sales associate job
duties focusing on selling Mediacom product and services. Also,
includes resolving billing concerns, troubleshooting service
issues, processing payments, equipment inventory and scheduling
service and installation appointments. Perform direct customer
support for all customers consistent with Mediacom's policies and
procedures. SPECIFIC RESPONSIBILITIES: * Achieve all sales and
retention quotas set for the department by following the
established departmental policies and procedures. * Assist
customers in the selection and purchase of products and services. *
Effectively communicate product and service information, feature
functionality, billing procedures and equipment usage to each
customer. * Demonstrate a full understanding of current marketing
campaigns and offerings and have the ability to communicate them
clearly to customers. * Troubleshoot basic service issues and
schedule on site service calls when necessary. * Must balance cash
drawer on a daily basis and verify all monies received. * Neat with
self and work area, and conducts self in a respectable,
responsible, and courteous manner. * Regular Attendance required. *
Perform other duties as directed or required by your supervisor. *
Other duties as assigned. EXPERIENCE/SKILLS: * High school diploma
or GED required; Associates degree preferred. * Required - 1-3
years' experience in retail and/or consumer sales. * Preferred - 3
plus years' customer service & cash handling/reconciliation
experience. * Exceptional relationship-building skills. * Excellent
communication skills. * Ability to multi-task and prioritize in a
fast-paced environment. * Effective cash handling skills. * Valid
driver's license and satisfactory driver record may be required for
some locations. * Must demonstrate intermediate to advanced PC
skills. * Sales ability and willingness to meet sales goals. * Able
to stand for long periods. * Occasional travel to other sites
within the region. * Ability to work evenings, weekends and
holidays and overtime as needed. To Apply, Please Submit a Copy of
Your Resume to: rmaclaughlan@mediacomcc.com Keywords: Front
Counter, Customer Service, Sales,
RetailPDN-95f498b1-f840-41c9-82e9-2590e92f4379
Keywords: Mediacom Communications, Duluth , Customer Sales & Service Representative I, Front Counter, Hospitality & Tourism , Hibbing, Minnesota
Click
here to apply!
|