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Houseperson (runner) - Sheraton Duluth Hotel

Company: Sherman Associates, Inc.
Location: Duluth
Posted on: December 4, 2019

Job Description:

Job Descriptions: We are looking for prior customer service experience and a passion for helping others. As a member of the Sheraton Duluth Hotel, you will have access to a great training program and will help you succeed and achieve your goals while going above & beyond to exceed guest expectations! The Houseperson -or- Runner plays a critical role in the operations of the hotel housekeeping department by keeping cleaner carts stocked and ensuring a smooth flow of supplies and materials between the back-of-the-house and guest rooms. Available Shifts: Both part-time and full-time openings are available. Shifts are 9 AM - 4 PM, both weekdays and weekends. What can we offer you? In addition to great pay, benefits, and awesome hotel stay discounts, we offer both full-time (30+ hours per week) and flexible part-time employment. Weekends can get pretty busy, so we do require weekend schedule availability to get started. Starting Pay at $12.00/hour. ESSENTIAL FUNCTIONS - Specific Job Responsibilities - Clean rugs, carpets and upholstered furniture using a vacuum cleaner, broom and carpet shampoo machine - Cleans rooms, hallways, and restrooms - Washes walls and ceiling, moves furniture and turns mattresses - Sweeps, mops, scrubs, waxes, and polishes floor - Collects soiled linen for laundering - Received linen supplies from floor shoots - Maintains housekeeping carts - Removes trash collected by room attendants - Walk all assigned floors at beginning and end of shift to collect trash and linens - Pickup clean linen and refill the par stock of linen on each floor pantry - Deliver towels, cribs, cots, and other items to the guests room upon requests - Perform duties of room attendant when necessary - Sort linen, stock room attendant closets - Refill the par stock of guest amenities and supplies on each floor pantry - Help the room attendants with heavy lifting when super cleaning/spring cleaning of rooms - Remove soiled linen and trash from the pool side and other service area and take to appropriate locations in the prescribed manner - Assist room attendants with placing bed boards, roll-ways beds, extra bed, etc. - Report missing/found articles, damage or merchandise problems to the housekeeping supervisors - Respond at all times in a friendly, helpful manner to guests and other colleagues - Other duties as assigned by supervisor - Customer Focus - Works as a team player and interacts with all internal and external customers in a friendly/efficient manner - All guests must be treated in a manner to ensure their complete satisfaction - Always strive to exceed guests' expectations and meet brand standards - Accountability - Produces required volume of work by planning, organizing, and prioritizing work duties - Adheres to Sherman Associates attendance policy, grooming and appearance standards, general work rules, and department procedures - Maintains a clean and safe work environment, follows all procedures for guests and employee incidents and is knowledgeable for hotel emergency procedures - Attends all required department and hotel meetings Required Experience: - No prior housekeeping experience required; Customer service experience in the hospitality industry strongly preferred - Ability to communicate effectively and follow directions in a multi-lingual environment - Must maintain a neat, clean, and well-groomed appearance - A passion for the mission, vision, and values of Sherman Associates - Schedule may vary due to the specific needs of the hotel - Ensure compliance with brand standards, federal, state and local hotel laws regarding health and safety services Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply. This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position. Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact ****************************** -- Be a part of something great and find yourself At Home, At Sherman! As a member of Sherman, we invite you to join our mission of Building Communities, Enriching Neighborhoods. You can make an immediate impact supporting our real estate development and management operations in hotels, residential, and retail. Who Are We? Sherman Associates is an award-winning real estate development firm specializing in the design, construction and financing of quality commercial, hospitality, and residential housing across the Midwest. With over 35 years of development and construction experience, Sherman Associates has developed an impressive portfolio of approximately 8,500 multifamily, townhouse and single-family homes, and 600,000 square feet of commercial and hotel space; including Aloft Minneapolis Hotel, Canopy by Hilton Minneapolis, Holiday Inn Express & Suites - Downtown Des Moines, Sheraton Duluth Hotel, and select Starbucks franchise locations (Minneapolis & Saint Paul). Keyword: housekeeper, houseperson, houseman, runner, cleaning, room attendant, maid, housekeeping, cleaner, customer service, service, retail, hotel, Sheraton, Duluth, full time, part time, job From: Sherman Associates

Keywords: Sherman Associates, Inc., Duluth , Houseperson (runner) - Sheraton Duluth Hotel, Hospitality & Tourism , Duluth, Minnesota

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