Patient Experience Transformation Partner
Company: Essentia Health
Location: Duluth
Posted on: January 20, 2026
|
|
|
Job Description:
Job Description: The Patient Experience Transformation Partner
supports the VP Of Patient Experience in the development of
enterprise-wide patient experience strategy. Develops operational
plans, initiatives and programs that support the implementation of
the patient experience strategy at the system and operational unit
levels. Fosters and supports a culture where Essentia Health
patients feel safe and cared for. Education Qualifications: Key
Responsibilities: Develops trusting relationships across the
organization necessary to communicate and carry out patient
experience strategy and operational plans Leads change and
understands the principals of change management Collaborates and
connects with system teams including Quality, Nursing, Risk and
others to understand the interdependencies of their performance in
an effort to advance the patient experience Communicates
proactively with leaders throughout the system (all levels and
disciplines) and evaluates patient experience performance data to
identify trends and opportunities for improvement Establishes data
strategy with leaders and colleagues, including goal-setting and
appropriate action planning to drive and support sustainable change
Provides clear and concise communication that propel results
Analyzes patient and physician experience data and trends and makes
recommendation decisions to senior leadership and management on
improvement strategies in their areas utilizing formal and informal
feedback mechanisms Provides direction and leadership to achieve
the best experience for patients and their families Aligns service
expectations with the operational initiatives of the organization
Stays abreast of the latest trends and evidence based best
practices in patient experience Collaborates with senior leaders to
complete operational plans, budget expectation and productivity
targets Educational Requirements: Bachelor's degree Required
Qualifications: 2 years experience in patient experience with
knowledge of service excellence and processes Experience with small
group facilitation and presentation skills Experience with
analyzing, interpreting and communicating data to enhance process
Experience working closely with other department managers regarding
operations and processes to optimize the patient experience
strategies Preferred Qualifications: Certified Patient Experience
Professional (CPXP) Proficient in data visualization and able to
utilize software, including, but not limited to PowerPoint and
Excel to create meaningful executive summaries and other materials
as needed to support a client’s improvement journey Process
excellence and/or lean, six sigma certifications Regulatory
background Excellent verbal and written communication skills
reporting to senior leadership Analytical skills necessary to
collaborate with department heads, supervisors, senior management,
Board of Trustees members and others in evaluating problems and
conducting improvement projects Ability to thrive in an ambiguous
environments and circumstances Employee Benefits at Essentia
Health: At Essentia Health, we’re committed to supporting your
well-being, growth, and work-life balance. Our comprehensive
benefits include medical, dental, vision, life, and disability
insurance, along with supplemental options to fit your needs. We
offer a 401(k) plan with employer contributions to help you plan
for the future, and we invest in your professional development
through training, tuition reimbursement, and educational programs.
To help you thrive both at work and at home, we provide flexible
scheduling, generous time off, and wellness resources focused on
your physical, mental, and emotional health. Please note that
benefit eligibility may vary. For full details, refer to your
benefit summary or contact our HR Service Center at (218) 576-0000.
Job Location: Business Service Center Shift Rotation: Day Rotation
(United States of America) Shift Start/End: / Hours Per Pay Period:
Compensation Range: $69826 - $104749 / year Union: FTE: 1 Weekends:
Call Obligations: Sign On Bonus:
Keywords: Essentia Health, Duluth , Patient Experience Transformation Partner, Healthcare , Duluth, Minnesota
