Surgery Scheduling Coordinator - Urology
Company: St. Luke's
Posted on: September 20, 2023
- JOB SUMMARY
- The Surgery Scheduling Coordinator, under the medical direction
of the clinic physicians and the general direction of the Clinic
Manager, is responsible for assisting providers in the care of
patients by coordinating the patients' clinic and hospital
appointments. Maintains schedule of patient appointments and
procedures maintains doctors' schedules; and coordinates the
doctors' requests/needs as well as the patients' requests within
the clinic and with departments outside the clinic. The Surgery
Scheduling Coordinator answers patient telephone calls, assists in
the coverage of various inner-office positions, delegates tasks to
appropriate staff and assists staff in resolving scheduling issues.
Participates in quality improvement tasks, coordinates daily
functions, scheduling tasks and performs clerical duties as
- MINIMUM QUALIFICATIONS
- Education: Successful completion of an approved
vocational/technical program for medical secretary or clinical
assistant or (see Experience).
- Experience: OR a combination of education and successful work
experience in a position with similar to the Surgery Scheduling
Coordinator. Educational preparation may include programs in
practical nursing, medical assisting, or health care secretary. Two
(2) years previous clinic surgery scheduling experience.
- Licensure/Certification/Registration: N/A
- PREFERRED QUALIFICATIONS
- Education: N/A
- Experience: N/A
- Licensure/Certification/Registration: CHUC and CMA
- KNOWLEDGE, SKILLS AND ABILITIES
- Knowledge of medical terminology and anatomy. Know of basic
communication skills, computerized office applications, customer
relations principles, telephone answering, keyboard proficiency.
Knowledge of quality improvement functions and processes. Ability
to establish and maintain empathic, respectful and positive
customer relations' behaviors and to effectively communicate with
clinic Physicians, management and support staff, both on the
telephone and in person. Knowledge of how medical records, billing,
reception and clinical assistant function within the specialty
clinic setting. Ability to present and maintain a professional
image and demeanor and to tactfully negotiate scheduling needs.
Ability to prioritize, do multi-functional tasks and to complete
tasks in a timely manner with close attention to details and
accuracy, to work independently in an environment with
interruptions. Ability to exercise discretion and to make
appropriate staffing and scheduling decisions. Ability to write
legibly, see, hear, read, and speak English.
- READING - Intermediate: Ability to read and interpret documents
such as operating and maintenance instructions and procedure
- WRITING - Intermediate: Ability to write routine reports,
correspondence, or procedures.
- SPEAKING - Intermediate: Ability to effectively present
information in one-on-one, small group situations or before groups
of customers, clients, and other employees of the
- MATHEMATICAL SKILLS - Basic Skills: Ability to add and subtract
two-digit numbers and to multiply and divide with 10's and 100's.
Ability to perform these operations using units of American money
and weight measurement, volume, and distance.
- REASONING ABILITY - Intermediate Skills: Ability to apply
common sense understanding to carry out instructions furnished in
written, oral, or diagram form. Ability to deal with problems
involving several concrete variables in standardized
- PHYSICAL DEMANDS AND ENVIRONMENT
- PHYSICAL DEMANDS
- Able to walk, bend, reach, sit for long periods (4 to 8 hours)
and lift up objects up to twenty-five (25) pounds in weight.
- Stand - Occasionally Under 1/3 (1-2.5 hours)
- Walk - Occasionally Under 1/3 (1-2.5 hours)
- Sit - Continuously Over 2/3 (5.5 - 8 hours)
- Use hands to finger, handle, or feel - Continuously Over 2/3
(5.5 - 8 hours)
- Reach with hands and arms - Occasionally Under 1/3 (1-2.5
- Stoop, Squat, Kneel, or Crouch - Occasionally Under 1/3 (1-2.5
- Bending-repetitive forward - Occasionally Under 1/3 (1-2.5
- Talk or hear - Continuously Over 2/3 (5.5 - 8 hours)
- LIFTING REQUIREMENTS
- Up to 10 pounds - Frequently 1/3 to 2/3 (2.5 - 5.5 hours)
- Up to 25 pounds - Occasionally Under 1/3 (1-2.5 hours)
- WORK ENVIRONMENT
- Typical Noise Level - Moderate noise (examples: business office
with computers and printers, light traffic)
- WORKING CONDITIONS
- Works in a normal office environment in a Specialty Physician
clinic setting. May be exposed to hazards from electrical and
mechanical office equipment. Little or no exposure to unpleasant
Keywords: St. Luke's, Duluth , Surgery Scheduling Coordinator - Urology, Healthcare , Duluth, Minnesota
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