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Health Center Associate I

Company: CareerLink
Location: Duluth
Posted on: November 22, 2021

Job Description:

Planned Parenthood North Central States

Health Center Associate I (HCA I) - Duluth, MN

Starting Wage for Candidate who meets required qualifications - $15/hr

Salary commensurate with experience

At Planned Parenthood North Central States (PPNCS), we believe all people deserve the right, the freedom, and the opportunity to follow their personal ambitions and choose their own path toward a healthier, more meaningful life. That's why we protect, promote, and provide comprehensive and progressive sexual and reproductive health care for generations of young people and families with empathy, care, and respect. We are looking for passionate, dedicated staff who are eager to make positive contributions to their community and to the Planned Parenthood mission.

Under immediate supervision of the Health Center Manager, the Health Center Associate I (HCA I) performs a wide variety of functions. As the first patient contact in the health center, the HCA I plays a critical role in shaping the experience of our patients. HCA Is are responsible for providing the highest level of customer service and patient care as well as supporting the operations of the health center. HCA Is are advocates in implementing our mission "To affirm the right to reproductive and sexual health and freedom for all by providing excellent care, trusted education, and fierce advocacy" They may perform other related duties to support health center operations as assigned.

This position will impact our mission with the following contributions

Welcome all patients and visitors. Register patients for health center services. Answer phones, direct calls, and reach out to patients as needed. Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
Maintain patient medical records and obtain patient consent for forms as necessary. Appropriately handle requests for patient medical records.
Collect, assess, and verify patient financial information and determine and confirm insurance coverage. Comply with all funding source requirements. Assess funding sources, aid patients in applying for and obtaining funding. Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
Accurately inform patients of potential costs for services. Assess and collect patient fees. Reconcile, prepare, and make bank deposits. Comply with all aspects of the cash handling policies.
Prepare charge tickets for clinical staff coding. Charge post for clinical services and review charges for accuracy. Perform and reconcile charge reports.
Ensure all patients are asked to complete patient experience surveys.
Perform all applicable inventory functions. Process and stock clinical supplies that are received.

Work Hours

This is a full-time position working 40 hours per week.

Monday, Wednesday, Friday 8:45am-5:15pm and Tuesday, Thursday 9:45am-6:15pm

This position is eligible for a comprehensive benefits package, including medical, dental, vision, flex accounts, long-term disability, life insurance, PTO, extended illness leave, volunteer time off, paid holidays, and a 403(b) retirement plan.

Required Qualifications

High school diploma
One to two years customer service experience

Planned Parenthood North Central States supports people of all ages in making responsible choices and planning their futures. -We are an organization committed to creating and fostering an environment that leads to engaged employees, and we believe engaged employees results in satisfied

Keywords: CareerLink, Duluth , Health Center Associate I, Healthcare , Duluth, Minnesota

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