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Front Desk Manager

Company: Comfort Inn - West
Location: Duluth
Posted on: May 17, 2019

Job Description:

We are seeking a responsible, experienced front desk manager to join our award winning hotel. In this position, you will be responsible for supervising the front desk staff, managing all front-end duties, and providing excellent customer service to our guests. As the first face our visitors see when they enter our establishment, you must be friendly, informative, and welcoming to visitors, able to handle questions, complaints and reservations.Requirements & Qualifications include: Two years previous experience as a front office manager or a related role preferredProficient computer skills, including Microsoft Office (Word, PowerPoint, Outlook, & Excel)Solid customer-service skillsExcellent leadership, team building, and management skillsEncouraging to team and staff; able to mentor and leadExcellent verbal and written communication skillsIn-depth understanding of the industryStrict adherence to company philosophy/mission statement/sales goalsDo You Have What it Takes? Do people notice your positive attitude, your work ethic, and your excellent communication skills? Do you have the ability to work in a high-volume, fast-paced and team-focused environment? A successful candidate will be passionate about coaching associates to provide exceptional guest service and bring their enthusiasm with them to work each andevery day! Expect to:Provide a welcoming environment for guests by greeting, anticipating needs, exceeding expectations and implementing creative solutions to provide exceptional serviceSupervise, motivate, reward and coach associatesExecute systems and processes that keep the hotel running smoothlyAssist with hiring,training and associate developmentEvaluate key performance indicators to drive guest satisfaction and resultsIdentify opportunities to increase sales and revenue.Our full time employees enjoy: Competitive Wages --- Paid Vacation --- Medical, Dental, Vision & Retirement Benefits --- Discount Travel Programs --- Incentive & Bonus Programs

Keywords: Comfort Inn - West, Duluth , Front Desk Manager, Executive , Duluth, Minnesota

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