Call Center Manager

Company: Marvin
Location: Duluth
Posted on: March 9, 2025

Job Description:

Job Overview: Are you a skilled leader with a passion for customer service and team development? Marvin is seeking a Pre-Sales Service Manager to lead our customer support team, ensuring we deliver outstanding service and solutions to our customers. In this role, you'll provide coaching, set performance goals, and drive continuous improvement to enhance the customer experience. This job is located in Warroad, MN. If you're considering relocating to Warroad, you may be eligible for a relocation benefit package to assist with your move. Highlights of your role:

• L ead and manage a team of customer support representatives, providing coaching and professional development.
• Establish performance goals and metrics to track team success and improve service quality.
• Monitor customer complaints and inquiries, recommending product or service enhancements to improve satisfaction.
• Handle complex or high-priority customer inquiries directly.
• Ensure the team follows established processes while identifying opportunities for efficiency improvements.
• Oversee departmental budgeting, strategic planning, and policy administration.
• Make personnel decisions and lead the team with a focus on growth and operational excellence. Compensation: $81,000 - $95,000 You're a good fit if you have (or if you can):
  • Excellent problem-solving and decision-making abilities.
  • Effective oral and written communication skills.
  • The ability to influence and collaborate across teams.
  • A customer-focused mindset with strong interpersonal skills. Also want to make sure you have:
    • Bachelor's Degree preferred
    • 6+ years of experience in the industry or related field.
    • Strong team leadership and coaching skills.
    • Ability to work on-site in Warroad, MN Join Marvin and play a key role in delivering exceptional customer service while leading a high-performing team! We invite you to See Yourself at Marvin: From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities. You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine. For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands. Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:
      • $300 annual wellbeing account to spend on whatever makes you happy + healthy
      • Better Living Day! (a paid day off to go have some fun)
      • Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
      • Giving at Marvin - join coordinated volunteer opportunities
      • Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship When you belong to the Marvin team, it's all part of the package. Apply today! Marvin is an Equal Opportunity Employer: This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Keywords: Marvin, Duluth , Call Center Manager, Executive , Duluth, Minnesota