Senior Client Services Manager-Claims

Company: Arthur J Gallagher & Co.
Location: Virginia
Posted on: November 19, 2021

Job Description:

Gallagher Bassett is the premier provider of global claims services, dedicated to exceptional customer service and demonstrably superior outcomes. GB helps people, teams and businesses overcome adversity and loss through the guiding expertise of over 5,000 claims professionals, all committed to going beyond expectations in the continuous pursuit of a better way. Position Summary: May manage anywhere from one dedicated account up to 10 accounts. Often travels for client needs (e.g., claim reviews, stewardship discussions). Book of accounts may cover multiple industries, but individual begins demonstrating expertise in select industry (or industries). Serves as single point of contact for clients; highly responsive to requests and often identifies issues/challenges before client. Works with minimal supervision, and knows when to engage supervisor and/or peers throughout the company. Able to identify when to use supervisor skills/talents to improve outcomes (e.g., in client meetings). Thorough understanding of what client is trying to accomplish in their programs and how we can contribute to these goals. Aligns self and external resources around client's goals. Develops service plans to capture goals and ensure progress. Thorough understanding of how to navigate and leverage internal resources to get things done. Consistently provides context to other departments to help align and motivate behaviors. Structures and uses data to tell a compelling story. Presents data confidently and anticipates questions from supervisor and clients. Significant knowledge of product and service capabilities. With some assistance can implement and oversee client specific initiatives, i.e. closure projects, cost reduction projects, performance guarantee compliance. Viewed by client as part of their Risk Management Team. Perceived as critical link between client, management and claims operations. Proactively works with supervisor to plan for and ensure maximum retention rate. Limits downside surprises by identifying and rectifying issues early. Leads group meetings across audiences (e.g., claim reviews, stewardship meetings, partnership meetings) with modest support. Sets and communicates roles for all internal participants prior to critical meetings. Ensures appropriate pre-brief and de-brief communication to drive successful client interactions. Can scope out work-related projects, including time and resources needed to complete. Seeks guidance from supervisor to pressure-test as needed. May assist in orienting and mentoring lower level employees. Has complete understanding of program pricing. Understands the basics of program profitability to the company. Able to make appropriate trade-offs between pricing levers to reach best outcome (e.g. multi-year deals, LOP, etc.). Thinks creatively about potential win-win opportunities for both company and client (e.g. bonus agreements). Required: * Bachelors degree * 5+ years related work experience * Insurance license Work Traits: Able to create success stories and capture learning's within own book of business and that of team members. Able to provide synthesized summaries to senior leadership within AM team. Focuses on what matters most, where there is risk and where senior management intervention may be required. Always gets his/her point across in interactions. Frequently able to lead group meetings and/or provide value-added input where not the primary presenter. Is accessible by team members when they encounter roadblocks with their work. Able to provide value-added suggestions and approaches to make the team more successful. With supervisors, understands what matters most and where/when to escalate issues. Consistently delivers direct, honest feedback to team members regarding performance against the AM skill continuum. U.S. Eligibility Requirements: * Interested candidates must submit an application and resume/CV online to be considered * Must be 18 years of age or older * Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation * Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization * Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more. Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, sex, color, disability, national origin, religion, creed, age, marital status, citizenship, veteran status, gender, gender identity / expression, actual or perceived sexual orientation, or any other protected characteristic. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. Additional Information

Keywords: Arthur J Gallagher & Co., Duluth , Senior Client Services Manager-Claims, Executive , Virginia, Minnesota