Operations Manager

Company: Zeitgeist- Duluth
Location: Duluth
Posted on: April 9, 2021

Job Description:

About Zeitgeist Our mission is to practice the art of growing a healthy, connected community empowered to create and thrive. Zeitgeist is a non-profit arts and community development organization headquartered in downtown Duluth, MN and committed to growing and sustaining a community that is inclusive, diverse, creative and sustainable; a place where every individual can thrive. Working in partnership across the region, Zeitgeist connects like minded organizations and people to collaboratively create programs that make lasting change. Zeitgeist Inclusivity Statement --- We value a culture of self-expression and support the rights of Indigenous people, LGBTQAI+ people, women, and people of color.--- We actively work to build social systems of equity and inclusivity while dismantling systems of oppression.--- We actively create spaces, built and unbuilt, that support all abilities.--- We support and engage in sustainable approaches to interacting with our shared land, air, and water.--- We acknowledge that we are located on land ceded by the Anishinaabe in the 1854 Treaty and that this land, historically and today, holds great significance for Indigenous peoples. We expect this list to evolve and we expect to make mistakes. And to be honest, Zeitgeist does not currently represent our inclusivity, sustainability, or creativity goals. Nonetheless, we're committed to forward progress, and we're looking for applicants who see themselves as partners in this work. Job Purpose The Operations Manager is responsible for the building operations particularly in the areas of the Zinema and Teatro, overseeing building maintenance and repairs, and is responsible for gaining revenue through event bookings, ticket sales, concessions, and the successful management of the Zinema and Teatro staff. Primary Duties & Responsibilities --- Recruit, train, schedule, manage, and motivate staff in Teatro & Zinema--- Six month performance review--- Based on verbal warning, written warning, and let go policy--- Respond to customer queries and maintain public relations--- Place orders and conduct inventory for building supplies and concessions--- Ensure cleanliness and maintenance of building in collaboration with part-time maintenance technician--- Oversee payroll reports for Zinema & Teatro staff--- Attend Manager's meetings and update team on large events and operations--- Responsible for covering for employees when absent--- Maintain POS system--- Maintain relationship with Renegade's season subscribers in partnership with the Box Office Coordinator--- Handle phone reservations for tickets and season passes in partnership with the Box Office Coordinator--- Maintain poster displays in Zinema/Teatro--- Maintain marquee--- Develop basic understanding of Teatro and Zinema equipment and help manage its use and maintenance--- Coordinate comp reservations in partnership with Box Office Coordinator--- Book events in cafe, private dining room, atrium, conference room, Teatro and Zinema--- Maintain calendars of these spaces and coordinates events--- Verify event details with customers by sending them the event sheet and confirming details--- Distribute event information to key staff, lead event meetings and ensure a good understanding of event details--- Send thank you notes to event booking customers and asks for repeat business--- Ensure payments are collected for all events--- Actively seeks out new events and promotes repeat business--- Maintain event sales spreadsheet--- Develop, implement and maintain operational procedures for entire building that create cohesion, connection and customer satisfaction--- Contribute to the overall success of Zeitgeist by performing other essential duties and responsibilities as assigned or directed Key Performance Indicators --- Maintains a high level of customer service and sales in Teatro & Zinema--- Maintains food & beer cost ratios in Zinema & Teatro--- Increases repeat business and concession sales through upselling and special offers--- Ensures successful event bookings by verifying information and communicating details to key staff--- Maintains a high level of cleanliness, upkeep of building, and building operations The Ideal Candidate will --- Demonstrate experience in managing a team in a positive and productive manner leading to positive customer interactions and increased sales--- Work to integrate the arts, voice, and cultural expression into all of Zeitgeist's work--- Demonstrate a commitment to maintaining a high level of cleanliness and smooth operations of multiple spaces--- Demonstrate an interest in booking events and ensuring customer satisfaction Qualifications / Experience --- Experience in program management including budget and staff management--- Strong oral and written communication skills--- Ability to effectively manage a team--- Ability to build relationships and work effectively with internal staff and the public on events--- The ability to work independently and with a team while meeting deadlines Job Status & Salary This position is a full-time employee of Zeitgeist. The starting salary will be between $40,000 and $50,000 per year, and the role includes the following benefits: access to medical and dental insurance, a 401(k) plan with company contributions, Paid Time Off, short and long term disability, and life insurance plans. Zeitgeist is an equal opportunity employer. To Apply The position will remain open until filled by an appropriate candidate. Interviews are expected to begin in mid April. Please send via email to Sara Rolfson at the following application packet: --- A cover letter,--- Resume, and--- Three professional references

Keywords: Zeitgeist- Duluth, Duluth , Operations Manager, Executive , Duluth, Minnesota