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Operations Manager

Company: Mosquito Squad North Central Minnesota
Location: Merrifield
Posted on: April 8, 2021

Job Description:

Job Title: Operations ManagerReports To: Franchise OwnerLast Updated: January 2021Status & Salary: Salary SUMMARY OF ROLE:The Operations Manager plays an active role in the research, planning and implementation of strategies that align with business goals, as established by the business owner. The Operations Manager is expected to lead by example, hiring, training and motivating staff to meet and exceed their personal and professional goals while maintaining a positive and rewarding work environment. ESSENTIAL DUTIES & RESPONSIBILITIES, including but not limited to:* Direct supervision of employees, with heavy involvement in the hiring, orientation, training, development, performance management, leadership and advancement of all staff. * Provides regular and recurring goal setting, mentoring & feedback to all direct reports. * Assist with strategic planning, including suggested changes to marketing and business plans. * Sustains a work environment that builds positive professional relationships, creates accountability and rewards performance. Consistently demonstrates a commitment to complete ownership of business operations.* Identify and execute sales and consultation service proposals. Assist with trade shows.* Proactively oversees and implements policies & procedures and work closely with Office Assistant. * Maintains and improves operations by monitoring performance, identifying and resolving problems, preparing and completing action plans.* Meets financial objectives by monitoring inventory levels, purchase local supplies for installations.* Ensures all business equipment is in safe and proper working order.* Schedules care and maintenance for Company vehicles.* Accomplishes organization goals by exploring innovations, establishing best practices and if necessary, perform applications and sprays.* Other duties as assigned. KNOWLEDGE, SKILLS & ABILITIES* Knowledge in the following dimensions: Staffing & Performance Management; Labor Law Compliance; Teambuilding, Effective Communications; Organizational Planning, Quality Control; Safety; Accountability; Customer Service.* Exceptional interpersonal skills and human relation skills that positively benefits interaction with staff, partners and external clientele.* Ability to work both independently and as a team player.* Must be detailed oriented, able to plan, prioritize, multi-task and meet deadlines in a fast-paced environment.* Excellent managerial skills with an understanding of how to hire employees who fit job requirements.* Ability to teach, train, mentor, evaluate and motivate staff.* Good decision-making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.* Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through written and verbal communication.* Experience in providing effective and documented coaching and feedback, the courage to verbally counsel below expectation employees.* Ability to exercise good judgment and self-control.* Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.* Ability to work autonomously and understand when a superior need to be involved in decision making.* Self-motivated, with a dedication to keeping up to date technically, and applying new knowledge to your job. This includes passing any state required training for applying pesticides.* Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards. MINIMUM QUALIFICATIONS* High school graduate or equivalent, and two-year degree is preferred.* Minimum of 1-year experience in pest control or other service based business.* Computer skills, with a strong working knowledge of the primary Microsoft Office programs and GPS.* Ability to successfully pass a background check, including valid driver s license and a clean driving record, and other pre-employment screening. PHYSICAL REQUIREMENTS* Able to lift & carry items up to 60 lbs.* Able to sit at a desk comfortably while working on a computer, for extended periods of time. * Frequently move the whole body to perform tasks such as, lifting, walking, carrying, pushing, pulling the handling of materials.* Stand or walk for periods of time.* Stoop, kneel, crouch in awkward positions.* Ability to work in a constant state of alertness and safe manner. Associated topics: cultivate, fertilize, forklift, inventory, lawn, production management, prune, scanner, transplant, watering

Keywords: Mosquito Squad North Central Minnesota, Duluth , Operations Manager, Executive , Merrifield, Minnesota

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