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Senior PS Project Manager

Company: Genesys
Location: Virginia
Posted on: April 8, 2021

Job Description:

Our team is growing around the world. Learn more about the passionate professionals that make up Genesys. See what careers we have to offer at http://gsys.co/n8G030mN7lN. Summary:--
The Professional Services Senior Project Manager will represent Genesys with authority to the customer, as the leader of the delivery project team and owner of the project. Acting with autonomy and accountability, the Senior Project Manager will ensure that the project potential is realized, and that the customer is delighted, while adhering to the project defined triple constraints of cost, scope, and time, inclusive of change requests.-- The Senior Project Manager must clearly understand the project objectives, along with the business requirements, and act as the primary interface with the customers to set the agenda, manage customer expectations, develop and implement a risk mitigation strategy, proactively resolve issues, negotiate appropriately, and communicate internally and externally, utilizing the Genesys methodology to lead the project to success. Achieving internal financial goals via project predictability and financial rigor will be paramount. Additionally, the Senior Project Manager will look to expand our services footprint through strategic and collaborative partnerships with sales, the project team, and the customer. Project Management is a key role within Genesys Professional Services and requires not only defined skills and experiences, but also the right attitude. The Senior Project Manager must provide authoritative leadership to the entire project team, taking ownership and responsibility of the project and outcomes. The Senior Project Manager must also build strong and positive relationships with the key stakeholders, exhibiting high Emotional Intelligence and becoming their Trusted Advisor.--
Preferred candidate will bring to the table:

  • Contact center experience preferred
  • Demonstrable agile experience (so not agile trained - but delivered) - MUST HAVE
  • Managing project financials - preferred
  • Experience managing multiple customers and projects simultaneously - preferred Responsibilities / Job Duties: In this role the primary responsibilities include (but are not limited to):--
    • Responsible for project management and ownership of multiple, concurrent small- to medium-sized or large-sized Genesys practice or solution engagements, adhering to the Genesys methodology
    • Proactively and predictively manage the project(s) including developing work plan, scheduling resources, setting goals and priorities, ensuring deliverables are met, reporting project status, tracking and resolving issues, and customer acceptance
    • Full ownership of the financial variables within the project; lead the project to completion within the originally defined budget with consistent and recurrent financial status and projections both internally and externally
    • Implement change management process on engagement
    • Be content knowledgeable with specific experience in one or more Genesys practice or solution areas
    • Follow standard Professional Services Operational process and guidelines
    • Ensure engagements are on-time and on-budget
    • Identify additional sales opportunities resulting from engagement work
    • May act as engagement manager on a project Key Accountabilities:
      • Achieve profitability goals by providing high quality and efficient delivery services
      • Work with assigned team to help forecast and achieve delivered revenue objectives on a quarterly basis--
      • Achieve customer satisfaction goals - internal and external
      • Contribute to greater good of organization Required Qualifications
        • Bachelor's Degree in Business or relevant course of study, required
        • 10+ years of combined industry experience in Call Center technology, including 8 years of Project Management experience
        • Strong technical background in a Professional Services function that includes software solutions, hardware, Operating Systems and Private Branch Exchange knowledge
        • Good verbal and writing skills; ability to make presentations to business and technical personnel; ability to do Knowledge transfer
        • Ability to work on multiple projects in a fast-paced environment
        • Must have experience deploying cloud-based contact centers or other large enterprise SaaS products
        • Must be familiar with concepts of agile
        • Must have experience managing project P&L's
        • Post COVID - Travel 50%-- Benefits:--
          --- Medical, Dental, and Vision Insurance
          --- Telehealth coverage
          --- Flexible work schedules and work from home opportunities
          --- Development and career growth opportunities
          --- Open Time Off
          --- 401(k) matching program
          --- Adoption Assistance--
          --- Infertility treatments
          See more Genesys benefits information at https://mygenesysbenefits.com/
          -- Covid-19:
          Safety for our employees and our communities is a key priority for Genesys. We continue to experience rapid growth during the Covid-19 pandemic and are conducting remote hiring and onboarding processes. All hiring and onboarding processes are being conducted remotely at this time. We utilize Zoom video meetings and phone calls during the interview process. We will be working remotely through at least June 30, 2021, in most locations, and we are re-evaluating the opening date of all the Genesys offices on an ongoing basis.--
          About Genesys:
          Every year, Genesys-- delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service--- so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud---, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.
          -- Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, genetics, disability, veteran status, and other protected characteristics. #LI-TL1--

Keywords: Genesys, Duluth , Senior PS Project Manager, Executive , Virginia, Minnesota

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