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Assistant General Manager

Company: Country Inn Suites
Location: Duluth
Posted on: September 4, 2020

Job Description:

Job Description: link href= rel= stylesheet type= text/css / link href= rel= stylesheet type= text/css / div class= fr-view divpWe are happy to offer a $500 bonus after successfully completing 90 day orientation period./ppstrongReports To:/strong General Manager /ppstrongStatus:/strong Non-exempt /ppstrongSchedule:/strong Varies /ppbr/ppstrongSummary:/strong Assists the General Manager in day-to-day operations to ensure efficient and profitable operation.brstrongbrEssential Duties and Responsibilities: /strong /pulli dir= auto Responsible for the recruitment, hiring and training of incoming front desk employees. Ensures that each employee receives proper training in the areas of customer satisfaction, reservation accuracy and selling techniques that will benefit the profitability of the company. Follows up with front desk staff coaching, rewarding, providing corrective action and providing feedback on terminations. Termination must be approved by HR and the General Manager. /lili dir= auto Performs all major front desk duties effectively and efficiently, leading by example in terms of uniform compliance, processes and procedures outlined in both the Legacy Hotel Group handbook as well as the Brand Standards Operations Guide. /lili dir= auto Utilize effective team-building techniques to encourage open communication between fellow staff members and management. /lili dir= auto Provides excellent customer service and communications including assisting with response to guest surveys, face-to-face encounters and those of other staff. /lili dir= auto Makes the front desk schedule at least one week in advance, including to self to cover shifts to provide as much management coverage during the week as possible. Schedule should include weekend, evening and high demand times as requested by the General Manager, also including some holidays and filling in for illnesses, no-shows or terminated employees with little to no notice. Must be available for on-call duties three nights per week and covered with General Manager so working staff have access to management to ensure hotel safety, operations and profitability. /lili dir= auto Assists in booking groups, corporate accounts and meeting room space as well as managing blocks and drawing up contracts as necessary. /lili dir= auto Assists in processing payments to direct bill accounts, bank deposits and change orders. /lili dir= auto Oversees the Housekeeping/Laundry department along with the Head Housekeeper to ensure procedures are being followed as needed and to enhance the relationship between the desk and other departments. /lili dir= auto Be trained on all day to day operations of the property including but not limited to: cash sheets, flash reports, payroll, RFPrsquo;s, budgeting, and work comp. /lili dir= auto Will do some outside sales to increase corporate client base through consistent solicitation while establishing relationships with clients to generate and boost revenues for hotel. /lili dir= auto Maintains contact with new and existing accounts to ensure repeat business. /lili dir= auto Assists with monthly inventory and prepares and orders supplies and equipment. /lili dir= auto Has valid driver#39;s license in good standing to be able to drive the hotel shuttle./lili dir= auto Other duties may be assigned. /li/ulpstrongCompetencies:/strong To perform the job successfully, an individual should demonstrate the following competencies: /pulli dir= auto Analytical ndash; Creatively addresses situations using resources available. Develops and implements cost saving measures and contributes to profits and revenue while conserving organizational resources. Demonstrates knowledge of market and competition. /lili dir= auto Problem Solving - Identifies and resolves problems in a timely manner. /lili dir= auto Technical Skills - Pursues training and development opportunities and strives to continuously build knowledge and skills and share their expertise with others. /lili dir= auto Customer Service ndash; Responds promptly to customer needs and solicits customer feedback to improve service, responds to requests for service and assistance from customers and employees and follows through. Always greeting guests and employees with a smile and friendly tone to enhance the culture./lili dir= auto Interpersonal Skills - Maintains confidentiality of strategy, customers. Listens and gets clarification when needed. Ability to stay calm and keep emotions under control even during stressful situations. /lili dir= auto Teamwork - Contributes to building a positive team spirit. Follows directions as provided by management. Displays willingness to make decisions. /lili dir= auto Leadership - Directly supervises 5-20 employees throughout the hotel. Carries out supervisory responsibilities with policies in place and applicable laws. Responsibilities include interviewing and training, planning, and assigning and directly work, performance appraisals, rewarding and disciplining employees and addressin

Keywords: Country Inn Suites, Duluth , Assistant General Manager, Executive , Duluth, Minnesota

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