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Desktop Engineer

Company: Cognizant US Corporation
Location: Duluth
Posted on: October 8, 2019

Job Description:

Desktop Engineer Cognizant is hiring for Desktop Engineer . Interested candidates who are willing to relocate within the USA can apply. Relocation assistance will be provided Note: Cognizant will not sponsor H-1B or other U.S. work authorization, or lawful permanent residence (otherwise known as a Green Card) for this role. Job Description: Resolve technical support issues that cannot be resolved via telephone by Service Desk in person or using remote tools. Diagnose and repair hardware problems set up configure and test equipment. Perform preventative maintenance and install upgrades and options. Ownership of incidents requests from start until resolution. Resolve walk up requests for assistance including business hour support at walkup windows across North America. Ability to mobilize a force of 520 people to provide an IT presence in various areas across North America. Maintain technical knowledge on our companys applications and services. Maintain technical expertise and knowledge regarding upgrades and new hardware and software brought into the company. Creation verification of Knowledge Base KB articles. Analyze document and escalate critical issues to appropriate support groups. Image laptops and desktops 0 % Technical Skills SNo Primary Skill Proficiency Level * Rqrd./Dsrd. 1 Desktop Engineering - SCCM PL1 Required 2 XenDesktop PL1 Required * Proficiency Legends Proficiency Level Generic Reference PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels. PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects. PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects. PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill. Application Development / Application Maintenance United States-Minnesota-Duluth - MN USA, CLT Full Time Employee Full-time Standard Professional Day Job Sep 24, 2019, 3:59:42 PM IT Infrastructure Services IT Services - United States

Keywords: Cognizant US Corporation, Duluth , Desktop Engineer, Engineering , Duluth, Minnesota

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