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IT Support Engineer

Company: St Louis County Human Resources
Location: Duluth
Posted on: January 7, 2019

Job Description:

The salary range reflected above is the normal hiring range for an IT Support Engineer Associate; the full salary range for an IT Support Engineer Associate, including longevity pay, is $23.78 to $33.10 per hour. The full salary range for an IT Support Engineer, including longevity pay, is $27.45 to $38.51 per hour.

Eligible St. Louis County employees earn a competitive salary and benefits package, including:



  • Vacation, Sick and Personal Leave

  • Paid Holidays

  • Medical Plan

  • Dental Plan

  • Life Insurance

  • Flexible Spending Accounts

  • Retirement Benefits

  • Deferred Compensation

  • Training and Advancement Opportunities

  • Employee Wellness Program

  • Employee Assistance Program

  • Blueprint for Health Fitness Discount



    Responsible for technical work supporting and maintaining end user devices and systems for internal business customers.

    Distinguishing Features of WorkAn employee in this class is responsible for troubleshooting and resolving a wide range of complex Information Technology (IT) service requests and projects; building and maintaining desktop related systems. Duties include analyzing, diagnosing and resolving a variety of complex technology related systems. The work is performed under the direction of assigned supervisory staff.

    Minimum Qualifications - IT Support Engineer - Associate (Pass/Fail):



    • Graduation from an accredited college or university with a Bachelor's degree in computer science, information systems, software engineering, management information systems, information technology or a closely related field; OR graduation from an accredited college or university with an Associate's degree in computer science, management information systems, information technology, or a closely related field AND two (2) years full-time paid verifiable experience in desktop administration; OR an equivalent combination of education and experience as determined by the Human Resources Director.

    • Possession of a valid driver's license.



      Minimum Qualifications - IT Support Engineer (Pass/Fail):



      • Graduation from an accredited college or university with a Bachelor's degree in computer science, information systems, management information systems, information technology or a closely related field AND four (4) years full-time paid verifiable experience in desktop administration; OR graduation from an accredited college or university with an Associate's degree in computer science, management information systems, information technology, or a closely related field AND six (6) years full-time paid verifiable experience in desktop administration; OR an equivalent combination of education and experience as determined by the Human Resources Director.

      • Possession of a valid driver's license



        Preferred qualifications:



        • Microsoft: MTA, MCSA, MCSE

        • CompTIA: A+, Security+, Network+, Security+

        • VMware: VCA, VCP

        • Cisco: CCENT, CCN


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          Keywords: St Louis County Human Resources, Duluth , IT Support Engineer, Engineering , Duluth, Minnesota

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