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Marketing Help Desk Representative

Company: Adecco
Location: Duluth
Posted on: August 14, 2019

Job Description:

Adecco is assisting an organization in their search for an organized Marketing Help Desk Representative. This is a contract to hire position located in Downtown Duluth, MN. This Representative maintains efficient and effective communication with the subscriber base by handling both inbound and outbound phone calls and email correspondence. Team members continually educate customers regarding compliance processes, troubleshooting techniques, and how to leverage the digital tools provided. Do you meet the qualifications listed below? Apply Now!

Responsibilities of a Marketing Help Desk Representative:

  • -Call Handling - Inbound calls - High call volume (50-100 calls per day)
  • -Outbound calls - Product support and customer education
  • -Efficiently log call notes
  • -Accurately process inbound and outbound email communications
  • -Integrate into the call queue shift rotation schedule
  • -Customer Relationship Management - Maintain client relationships focused on customer satisfaction and retention
  • -Educate clients on product and program enhancements
  • -Maintain and track communication with clients
  • -Facilitate information flow to all relevant parties
  • -Flexibility in work schedule is a necessity
  • -Complete additional projects as assigned
  • -Customer Education - Ongoing product support
  • -Editor/tool knowledge base to support 1-2 enterprise clients
  • -Participate in educational webinars
  • -Guide customers through Corporate Client Intranets, policies and procedures
  • -Troubleshooting/Case Management - Research previous and current account activity to resolve issues or answer questions
  • -Entering issues for Development to further investigate
  • -Close case and follow up with customer on resolution

    Required Qualifications:

  • -Functional/technical skills
  • -Attention to detail under tight deadlines
  • -Strong written and verbal communication skills
  • -Proven Microsoft Word and Excel skills
  • -Comfort with online marketing solutions

    Preferred Qualifications:

  • -Bachelor's degree or equivalent experience preferred
  • -A minimum of two years of customer service experience

    Compensation is $16 per hour. Hours are Full Time (40 hours per week) between the hours of operation, 7:00 AM and 7:00 PM, shifts will vary.

    Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

    Click on Apply Now to be considered for this Marketing Help Desk Representative job in Downtown Duluth, MN or you can visit our website www.adeccousa.com to search for other opportunities that are currently available.

    Equal Opportunity Employer Minorities/Women/Veterans/Disabled



    Company Description:

    Adecco is the world---s largest provider of staffing solutions. But it---s not our size that makes us different, it---s our unwavering commitment to the businesses, job seekers and communities we serve.--Every day, we propel job seekers forward in their career and help America---s top employers attract, develop and manage the very best talent. Job seekers--rely on us for exciting temporary, temp-to-perm and permanent opportunities, as well as career resources and advice. Businesses throughout the country and across all industries count on us for access to more than 9 million qualified candidates and an ability to deliver proactive and actionable insight into the economy and the job market. We also sponsor community and nationwide community service events to ensure opportunities for all.--We are proud of the fact that we connect more people with more jobs than anyone else, and know how important what we do is - not only to the economy and job market, but also to the lives and communities we touch

Keywords: Adecco, Duluth , Marketing Help Desk Representative, Advertising , Duluth, Minnesota

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