CALL CENTER - CUSTOMER SERVICE REPRESENTATIVES 2ND & 3RD SHIFT - IMMEDIATE OPENINGS!!!
Location: Duluth
Posted on: September 10, 2020
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Job Description:
Are you great on the phones? Do you love customer service? This
could be the job for you! In this position you will answers
incoming/outgoing calls and email as it relates to expositions.
Processes requests for written information, industry directories
and ticket/conference registration orders as well as responding to
general information questions in a professional manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES:1. Answers incoming phone
lines promptly, courteously and correctly; answers questions,
researches and Resolves problems and provides information in a
clear and concise manner. 2. Answers inbound customer service email
promptly, concisely and correctly using product information and
templates provided. 3. Takes ticket order and/or event
registrations over the phone. 4. Follows up on customer inquiries;
researches and resolves issues to assure satisfactory
completion.
5. Remains current on changes in exposition facts, policies,
procedures and product offerings.6. Knows and understands
individual product components and customer bases so that individual
is well informed and accurate when providing information.7. Places
outbound calls to solicit information encourage attendance and/or
purchase additional products.8. Performs additional duties as
assigned.JOB REQUIREMENTS: Working knowledge of computers and
related software is required, including instant messaging. Must
demonstrate skills in interpersonal communication and
relationships. Ability to prioritize and respond to customer
communications via multiple channels including phone and email.
Accurate abilities in English grammar and math required. Individual
must be able to adhere to strict rules of confidentiality.
Keywords: , Duluth , CALL CENTER - CUSTOMER SERVICE REPRESENTATIVES 2ND & 3RD SHIFT - IMMEDIATE OPENINGS!!!, Administration, Clerical , Duluth, Minnesota
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